Assistant Manager

1 week ago

Mumbai, Maharashtra, India PNB Housing Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Service request management

  • Timely closure of Service Requests as per the Service Level Agreement
  • To ensure First Time Right service request loan closure dockets dispatched to branches with no SR beyond TAT as per regulatory compliance. Ensure that no case of " Documents Lost" is observed
  • Follow ups with branches and proper hand holding with CSMs for raising correct service related requests for Prime & Roshni.
  • Maintaining daily courier tracker mechanism ensuring customer property documents are delivered to their correct destination for Prime & Roshni. Escalation to blue dart team if undelivered. Ensure availability of barcodes beforehand ensuring timely docket dispatch.
  • Follow ups with branches for receipt of acknowledgement of release of property documents and quality closure/assignment with proper SR remarks.
  • Tracking the mails from PAN India branches regarding loan closure, scanning & other related queries.
  • Allocation of job to the team under for timely generation of daily service request spool & timely raising of service request of docket/files retrieval from storage vendor Iron Mountain.
  • Coordinate with vendor Benir & central team Noida for availability of stationery items beforehand for loan closure dispatch, digitization, in-warding & other CPC related activities.
  • Publishing CPC activities daily basis internally.

Temporary release of files/dockets Prime & Roshni

  • Timely retrieval of temporary release of files/dockets Prime & Roshni for legal/audit/court hearing/checking purpose as per process along with due approvals from competent authorities.
  • Follow ups with branches to retrieve back files/dockets as per MIS published from Central office, Noida & ensure roll back of files/dockets in system as well those were temporary released.
  • Refile of temporary file/dockets to vendor storage vendor Iron Mountain & reconciliation to be shared with the team internally.

Temporary release of share certificates

  • Ensure timely release of share certificates Prime & Roshni branches upon receipt of SR.
  • Follow ups with branches for dispatch of share certificates post endorsement via raising SR in system for better tracking for their removal of MIS published Centrally from Noida.
  • Follow ups with branches for pending share certificates/13(2)/other documents as per MIS published from Central office, Noida

CRC / Iron Mountain - vendor management

  • Schedule timely pre-alert pickup and delivery with CRC. Co-ordinate with them for sharing proper inventory post in-warding. And share recon with team internally
  • Follow up with CRC for seeking barcodes to be pasted on loan closure dockets before dispatch.

Audit Related

  • Consolidate monthly loan closure data to be shared with Central team, Noida. Loan closure data comprises of total no. of dockets dispatched monthly/quarterly along with POD along with ageing ensuring TAT
  • Handling audit related queries Internal as well as External.

Learning & development

  • Ensuring completion of mandatory Mondays learning & other CPC activities assigned time to time like repayment authorization, digitization, upload of inward dockets/files/PDD & CKYC management etc.

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