
Technical Support Engineer L1
12 hours ago
Key Responsibilities
- Configure and fine-tune the Banking Cloud software suite for new customer onboarding.
- Support API users with integration and other technical challenges.
- Analyze, triage, and collaborate with engineering to reproduce and resolve customer issues.
- Debug application issues across microservices, databases, and message queues to identify root causes and provide workarounds.
- Manage customer deployments and collaborate with DevOps and QA teams to ensure system stability post-deployment.
- Continuously monitor and suggest improvements in tools to detect and address issues in customer environments.
- Maintain and enhance customer-facing guides and API documentation.
Requirements
- Strong analytical, communication, and problem-solving skills.
- Proven experience as a technical specialist in customer-facing roles.
- Bachelor's degree in Computer Science, Engineering, or equivalent experience.
- Experience with REST/GraphQL APIs, BI software, SQL/NoSQL databases, and AWS infrastructure.
- Familiarity with banking domain concepts such as ACH, Fedwire, SWIFT, card network rails, transaction monitoring, and PCI-DSS standards.
Preferred Skills (Bonus Points):
- Experience with agile development and DevOps practices.
- Hands-on development experience in Linux environments.
- Working knowledge of Java, TypeScript, databases, message queues, and AWS cloud systems.
Job Type: Full-time
Pay: ₹800, ₹1,000,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Provident Fund
- Work from home
Work Location: In person
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