Assistant Vice President, Change Management – Agentic AI

Ready to build the future with AI? 
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Vice President, Change Management – Agentic AI
In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions—domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines.
As Genpact transforms into an Agentic-led enterprise, the AVP – Change Management will play a pivotal role in executing large-scale organizational transformation initiatives under the Agentic Operations Readiness Accelerator (AORA).
This role focuses on translating the Agentic strategy into a sequenced, actionable roadmap—partnering with HR, L&D, Business, and Product teams to build readiness, drive behavioral adoption, and embed agentic ways of working across the organization.
The ideal candidate is hands-on and execution-driven, with strong program management skills, a deep understanding of what drives behavior change, and the ability to influence and align diverse stakeholders in an evolving, ambiguous environment.

Key Responsibilities

•    Change Execution & Adoption\: Execute AORA-led change initiatives across business and delivery units, driving employee readiness, engagement, and adoption of agentic practices.

•    Partnership with L&D and HR\: Collaborate with learning and HR teams to design and operationalize upskilling programs that build agentic capability and future-ready talent pools.

•    Change Roadmapping\: Translate transformation strategy into a clear, sequenced roadmap—defining what changes first, who is impacted, and how readiness will be built and measured.

•    Behavioral Design & Coaching\: Identify behavioral drivers and resistance points; apply change levers, coaching, and engagement mechanisms to shape new mindsets and habits.

•    Stakeholder Mapping & Influence\: Conduct stakeholder analysis, build trust and influence across functions, and engage leadership to sustain momentum through transformation.

•    Program & Performance Management\: Manage multiple change workstreams with clear governance, milestones, and impact tracking to ensure timely and measurable outcomes.

•    Communication & Storytelling\: Create compelling internal narratives, toolkits, and campaigns that articulate the transformation journey and motivate adoption.

•    Measurement & Continuous Improvement\: Capture feedback and readiness metrics to  evolve the change playbook, learning design, and communication cadence.

Qualifications we seek in you

Minimum Qualifications

•    Experience in organizational change management, transformation, or large-scale program execution roles.

•    Ability to translate strategy into actionable change roadmaps with clear sequencing and ownership.

•    Experience partnering with L&D and HR to design capability-building or upskilling programs.

•    Strong stakeholder mapping and influencing skills; able to align diverse teams and manage resistance.

•    Understanding of behavioral design and coaching principles to drive sustained adoption.

•    High execution orientation with hands-on program management capability.

•    Comfortable with ambiguity, iterative problem-solving, and adaptive execution.

•    Working understanding of AI, Agentic, and digital transformation concepts and their role in shaping the workforce of the future.

Why join Genpact? 

•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters\: Up.  
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.