Customer Success Manager

1 week ago

Bengaluru, Karnataka, India Weekday AI Full time ₹ 7,00,000 - ₹ 13,00,000

This role is for one of the Weekday's clients

Salary range: Rs Rs ie INR 7-13 LPA)

Min Experience: 1 years

Location: Bengaluru, Karnataka, Mumbai

JobType: full-time

What You'll Do
  • Manage a portfolio of Enterprise Premium Support clients, ensuring high-quality service delivery and relationship retention.
  • Respond to and manage daily customer requests—delegating tasks to Managed Services or Product Support teams, or resolving issues independently.
  • Oversee the execution and completion of each customer's defined scope of work.
  • Create customized blueprints for searches and dashboards to address complex and tailored client requirements.
  • Monitor enterprise support consumption and share key insights, challenges, and usage patterns with the Customer Success Manager or Program Manager.
  • Work closely with the Program Manager to continuously refine and improve enterprise support offerings.
  • Assist the Program Manager with operational tasks related to software and service delivery.
  • Identify workflow gaps, inefficiencies, or out-of-scope requests and support alignment across stakeholders on the scope of services.
What You'll Bring
  • Bachelor's degree or higher, with a minimum of 2 years of B2B customer support experience, ideally in a SaaS environment.
  • Strong expertise in at least one business domain such as Retail, Consumer Goods, Government, Media, Technology, Healthcare, Life Sciences, Financial Services, or Agencies.
  • Exceptional analytical and problem–solving capabilities in business contexts.
  • Ability to communicate, influence, and present effectively at all organizational levels with strong stakeholder management skills.
  • Proven experience in cross-functional collaboration, ensuring customer satisfaction with a client-first approach.
  • Exposure to enterprise-scale software implementations and related challenges.
  • Proficiency in Boolean logic and data structuring concepts.
  • Excellent written and verbal communication skills in English.
  • Availability to work in a hybrid model, requiring in-office presence 3 days a week.
  • Legal eligibility to work in the country of hire.
Skills

Customer Success
• Enterprise Support
• Client Relationship Management
• Communication & Presentation
• Problem Solving
• Data Structuring
• SaaS
• Stakeholder Management

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