Client Relationship Executive

1 week ago

Chennai, Tamil Nadu, India Kruu Full time ₹ 4,00,000 - ₹ 4,50,000 per year

Location:
Chennai

Salary Package:
₹4,00,000 – ₹4,50,000 per annum

Experience Required:
Graduate with Minimum 1 year in customer support or client relationship roles

Reports To:
Head of Delivery

Works With:
Service Delivery Team

Travel:
Yes, based on requirements to visit partner schools

Role Summary

We are seeking a proactive and personable
Client Relationship Executive
to serve as the key link between our organization and partner schools. The ideal candidate will have at least one year of experience in a customer-facing or client-servicing role, with a strong commitment to relationship management, communication, and technical coordination.

Key Responsibilities
Onboarding & Coordination

·      Conduct orientation sessions for school coordinators and students on program processes

·      Collect coordinator and student details; generate and share login credentials

·      Schedule and coordinate launch dates for school projects

·      Provide basic technical support on platform access and usage

Relationship Management

·      Share the academic term calendar of projects/events with partner schools

·      Maintain weekly communication with school coordinators to track progress

·      Visit assigned schools regularly to build rapport and ensure smooth program execution

·      Document all communications and share relevant updates with internal teams

Reporting & Monitoring

·      Prepare and share project progress reports with assigned schools

·      Maintain weekly trackers and dashboards to monitor engagement and completion

·      Share attendance data from special events and webinars

·      Update monthly activity highlights and plan for upcoming initiatives

Key Skills & Requirements
Experience

·      Minimum
1 year
of experience in a
customer service, client servicing, or relationship management
role

·      Previous experience in EdTech or education-focused organizations is a plus

Technical Proficiency

·      Basic troubleshooting for common IT/platform issues

·      Familiarity with Learning Management Systems (LMS) is advantageous

·      Working knowledge of web browsers, extensions, and system configurations (Windows, Android, iOS, macOS)

·      Experience using customer support tools like Freshdesk, Zendesk, etc.

Communication & Soft Skills

·      Excellent verbal and written communication

·      Active listening, empathy, and problem-solving mindset

·      Ability to handle client concerns professionally and confidently

·      Multilingual abilities are a plus

Product Knowledge

·      Quick learner with an eagerness to understand and explain the company's platform, products, and services

·      Ability to guide users through onboarding, feature usage, and troubleshooting

This role is ideal for someone passionate about education, capable of managing multiple responsibilities, and committed to delivering exceptional client support.

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