Customer Reporting Analyst

Customer Reporting Analyst

The Data Analytics Advisor 3 assists in the collection, analysis, interpretation and presentation of data to support the BT group's strategic decision making.

1.Assists with standard activities in the acquisition, processing, integration, and cleaning of data from multiple sources.
2.Supports through the use of tools to automate data collection and assists colleagues in the building of data dashboards reports.
3.Undertakes initial data investigation and exploratory data analysis in order to identify trends in the data.
4.Works on the development of presentations of data insights to relevant stakeholders for planning and decision support to technology development and solutions that provide business value and meet customer requirements.
5.Assists the team within its defined area to develop reports on accuracy, quality and errors in test diagnosis against the associated business or customer KPI's
6.Draws from existing procedures and analysis of information to solve standard problems within agreed parameters.
7.Supports more senior specialists in collaborating with technical colleagues to translate requirements into data management processes.

Functional Specific –

Intermediate knowledge in the design and production of subject-specific reports using industry standard reporting tools (e.g. Excel, VBA, Access, etc)

Extremely high logical and analytical skills, and well-adapted at extracting key 'signals', and translating these into balanced.

Excellent numeracy, analytics and data interpretation skills

Strong analytical mindset with ability to question large data sets

Experienced BI Analyst with at least 2 years' experience in relevant roles or roles

Advanced Excel knowledge, ideally with VBA

Good Oracle SQL abilities and a general knowledge of database fundamentals

Advanced visualization tools (Qlik) or automation skills would be desirable skills

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.