Program Manager

2 days ago

Navi Mumbai, Maharashtra, India Growel Softech Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Working week 5 days in a weeek , 1st and 3rd Saturday working as per the norms.

Role & Responsibilities

  • Being the face of TechM, at client premise, responsible for delivery assurance for all the programs and close customer interactions.
  • To manage multiple complex customer programs from design and development to production with end-to-end delivery responsibility, ensuring delivery excellence and customer delight.
  • Interface and engage with customers at a strategic level, ensuring that not only the current program requirements are met but forecast needs or issues that may arise and devise ways to address those proactively.
  • Responsible for delivery operations that includes Master Incident Management.
  • Responsible for ADMS, AMS, Infra Management & Security management for the programs.
  • Ensure that all customer feedback processes are completed on time.
  • Ensure overall program lifecycle deployment by defining resources and schedules for multiple program implementation.
  • Influence customer perception positively and contribute to relationship management and drive account farming.
  • Provide overall Technical/ Functional/ Management guidance to the team.
  • Oversee the launch of multiple programs from concept to delivery, aligning with various stakeholders and communicating effectively with multi culture teams.
  • Contribute to the Digitization drive of the Bank.
  • Ensure multiple program deliveries are within the budget, up to quality standards and as per the program delivery timelines committed to clients.
  • Create a program level culture of giving the customer more for less.
  • Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis.
  • Ensure that both internal as well as client driven quality and compliance norms are met.
  • Ensure complete contract management, including profitability and other parameters across multiple projects.
  • Support and cultivate a culture of completing documentation and reviews, particularly the ongoing and post project/program knowledge management related actions.
  • Ensure that going forward the best practices become a part of the standard process.
  • Create and maintain multiple program level dashboards to enable effective project/program management.
  • Promote teamwork, motivate, mentor, develop subordinates and manage any conflicts within the teams.
  • Align with the multiple units across teams for creating effective value chain for the customers.
  • Ensure that skillsets in the team are built with the necessary certification.
  • Play the role of the Mentor and Coach to the multiple program teams, sometimes working with many levels down, to both assess and develop their technical/professional capabilities.

Skills/Qualification

  • Minimum experience of 15+ years
  • Program Mangement 50%, Technical 50%
  • Candidate should be BE/BTech/MTech/MCA or Equivalent
  • Should be working as a program head/director already in his current role for big team size program.
  • Should have majorly worked on JAVA/J2EE technology.
  • Should be 100% from Banking and Finance Delivery background.
  • Should have experience in handling Indian customers.
  • Should be comfortable to work from client office premises.

Banking Domains Skills

  • Banking Retail/Corporate Candidates may have experience in core Banking or retail baking or corporate banking.
  • Cash Management/Loan Management
  • Supply Chain finance or Financing domain for retail/corporate
  • Asset & Liability Management/Wealth Management
  • Treasury or Risk Management
  • Global Payments using SWIFT or domestic payments using domestic available channels like UPI, etc.

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