Program Manager

4 days ago

Mumbai, Maharashtra, India Ketto Full time
Job Title: Program Manager – Sales & Operations Location: Mumbai (Office 5 days a week) Job Type: Full-time The Role: We are looking for a process-driven Program Manager to build and optimize the backbone of our sales and customer success operations. You will be the architect of our workflows, ensuring that from the moment a lead comes in, to their 6th month in the program, the experience is seamless. Key Responsibilities:
  • Tech Stack Management: End-to-end ownership of our CRM and communication stack. You must set up and manage workflows across Zoho, Ozonetel, WhatsApp Business API, and Google Sheets.
  • Sales Operations: Create automated sequences for lead follow-ups, ensure data integrity in the CRM, and generate daily/weekly sales performance reports.
  • Program Operations: Manage the logistics of the user journey, ensuring timely delivery of kits and scheduling of doctor consults.
  • Team Leadership: Manage a small team of sales reps and coordinators to ensure KPIs are met.
  • Process Iteration: Constantly analyze the funnel to identify bottlenecks and implement rapid fixes to improve conversion rates and customer satisfaction.
Who You Are (Must-Haves):
  • The Architect: Proven experience creating, iterating, and managing complex operations using Zoho (CRM/Flow) and Ozonetel.
  • Data-Driven: Advanced proficiency in Google Sheets (pivot tables, query functions, dashboards) is non-negotiable.
  • Experience: 3+ years in Sales Ops, RevOps, or Program Management, ideally in a startup environment.
  • Leadership: Previous experience managing a small team (3–5 people).

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