Duty Manager/Supervisor
6 days ago
Responsibilities
- Guest Services:
- Provide a welcoming and professional experience for all guests, from check-in to check-out.
- Handle guest inquiries, special requests, and complaints promptly and professionally.
- Ensure guest satisfaction by addressing concerns and implementing improvements based on feedback.
- Staff Management and Leadership:
- Supervise front desk, housekeeping, and other operational staff during assigned shifts.
- Conduct staff training, mentoring, and performance check-ins to ensure high service standards.
- Manage staff schedules to ensure adequate coverage during peak and off-peak times.
- Foster a positive and professional work environment.
- Daily Operations Management:
- Oversee all daily front office operations, including reservations, check-ins, and check-outs.
- Coordinate with other departments to ensure all guest needs are met and operations run smoothly, such as coordinating maintenance and housekeeping tasks.
- Monitor and report on guest feedback and complaints.
- Ensure the cleanliness and order of public areas.
- Financial and Administrative Tasks:
- Oversee front desk financial transactions, billing, and payment collection to ensure accuracy.
- Monitor and control hotel expenses and assist with budget preparation.
- Ensure all hotel management software is being used correctly.
- Safety and Compliance:
- Implement and enforce hotel policies and procedures.
- Ensure compliance with all health, safety, and security regulations, including emergency procedures.
Job Types: Full-time, Permanent
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Food provided
Work Location: Remote
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