Workday Managed Services Supervisor

5 days ago

Remote, India Kognitiv Full time

At Kognitiv Inc., we’re redefining what it means to be a Workday partner. As one of the fastest-growing companies in the ecosystem, we bring deep expertise, innovative thinking, and a people-first mindset to everything we do. We’re not just building better Workday solutions—we’re building a company where talented people thrive.

**Ready to do your best work? Join us.**

The Supervisor of the Workday Managed Services Team is responsible for overseeing a team of Workday analysts and specialists who provide ongoing support, maintenance, and optimization of Workday solutions for clients. This role ensures high-quality service delivery, drives process improvements, and fosters client satisfaction while managing team performance and development. The Supervisor will act as a key point of contact for escalations, coordinate with cross-functional teams, and ensure alignment with organizational goals and service-level agreements (SLAs).

**Key Responsibilities**
- Manage, mentor, and develop a high-performing team of Workday analysts and specialists.
- Assign and manage workloads, ensuring timely completion of deliverables and quality outcomes.
- Oversee delivery of Workday managed services including configuration, issue resolution, enhancements, and reporting.
- Meet key performance indicators set for this role (ex: billing utilization target (50%), service level agreements (SLAs), customer satisfaction scores, etc).
- Act as an escalation point for complex issues, collaborating with clients and internal teams to resolve problems.
- Build and maintain strong client relationships through regular communication and expectation alignment.
- Monitor and optimize Workday system performance, identifying opportunities for automation and process improvement.
- Support activities within small to mid-sized Workday projects, including module implementations and updates.
- Collaborate cross-functionally with teams like PMO, Finance, and Delivery on shared initiatives.
- Bridge the gap between managed services and consulting teams to ensure consistency and knowledge sharing.
- Ensure compliance with regulatory requirements and internal policies in all system configurations and processes.
- Oversee development and maintenance of reports, dashboards, and documentation to support stakeholders.
- Contribute to strategic planning, service offering development, and long-term growth of the practice.

**Qualifications**
- 3+ years of experience in HRIS/Workday, including 1+ years in Workday administration, configuration, or support.
- 1+ years of people management or team leadership experience, ideally within a managed services or consulting setting.
- Strong understanding of Workday modules such as HCM, Payroll, Benefits, Time Tracking, Recruiting, or Financials.
- Skilled in Workday reporting, business process configuration, and integrations.
- Demonstrated success in managing client relationships and delivering high-quality service.
- Experience working in a managed services or outsourcing environment.
- Familiarity with ITSM tools (e.g., ServiceNow) and project management methodologies (e.g., Agile, Waterfall).
- Knowledge of change management principles and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities for complex system and process issues.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.

**Estimated Application Deadline**:
2025-10-20

LI-NS1

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