Senior Product Manager

Job Role: Product Manager

If you are passionate about serving as the product owner and primary relationship owner for top-tier client accounts with a focus on technical product management, and if you believe in owning what you help build like we do, then you'll feel right at home with us at

Key Responsibilities:

• Account Management: Manage multiple accounts, developing and maintaining positive working relationships with all customer touch points, ensuring technical requirements and expectations are met.
• Client Retention and Growth: Drive client retention, renewals, upsells, and client satisfaction by leveraging technical solutions and insights.
• Product Development: Visualize the product journey, gather technical requirements, and create detailed product specification documents for new product features.
• Technical Campaign Management: Collaborate closely with Associate Account Managers and Ad Operations on campaign set-up, receipt of creatives, technical optimization, troubleshooting, and quality assurance.
• End-to-End Process Ownership: Own the entire product lifecycle from requirement gathering through to product delivery, ensuring technical robustness and alignment with client needs.
• Customer Success Analysis: Utilize analytics and work with Ad Operations to determine root causes of customer success or failure, driving technical requirements for product or process enhancements
• Performance Metrics: Partner with internal cross-functional teams to understand customer goals and key performance metrics, ensuring technical solutions exceed those goals.
• Data-Driven Management: Leverage technical tools (e.g., Excel, SQL, Python) and quantitative data to manage campaigns effectively, ensuring high customer satisfaction and renewal.
• Process Improvement: Provide input on new technical processes and workflows as needed to enhance operational efficiency.
• Customer Service Excellence: Maintain superior customer service levels and operational excellence through the application of technical insights and strategic initiatives.

Technical Requirements and Product Management Skills:

• Technical Engagement Skills: Dynamic personality with the ability to effectively engage and influence technical and non-technical audiences across all business processes.
• Communication: Excellent communication skills with the ability to work collaboratively with cross-functional technical and business teams.
• Technical Proficiency: Advanced knowledge of Excel, SQL, Python, and APIs.
• Experience with data analysis and visualization tools.
• Business and Technical Acumen: Strong decision-making, analytical, and organizational skills with a consultative approach to manage complex technical client relationships.
• Prioritization and Multitasking: Ability to prioritize and balance multiple technical responsibilities, ensuring timely delivery of client and internal projects.
• Microsoft Office Suite: Advanced working knowledge of Microsoft Office services.
• Problem-Solving: Proven ability to analyze and solve complex technical business problems.
• Mindset: Entrepreneurial mindset with a high willingness to learn and adapt to new technical challenges.
• Educational Background: Bachelors degree in Engineering, preferably in Computer Science or a related technical field, or equivalent practical experience.
• UX Design: Experience in user experience (UX) design and usability testing.
• Roadmap Planning: Develop and maintain product roadmaps, ensuring alignment with customer needs and market trends.
• Agile Methodologies: Experience working in Agile development

environments, with a strong understanding of Scrum and Kanban

methodologies.

• Stakeholder Management: Effectively communicate with and manage expectations of various stakeholders, including executives, developers, designers, and clients.
• Market Analysis: Conduct market research to identify new opportunities and validate product ideas.
• Product Launch: Plan and execute successful product launches, including coordinating marketing, sales, and support activities.
• Metrics and KPIs: Define and track key performance indicators (KPIs) to measure product success and inform future development.