Compliance and Grievances Officer

2 weeks ago

Cochin, Kerala, India Atlantis Migration Full time ₹ 2,40,000 - ₹ 7,20,000 per year

Job Overview:

We are seeking a dedicated and detail-oriented Compliance and Grievances Officer to join our team in an immigration consultancy firm. The ideal candidate will play a crucial role in ensuring that our organization complies with legal standards, regulatory requirements, and handles client grievances effectively. The successful candidate will be responsible for compliance-related processes, investigating grievances, and ensuring customer satisfaction while adhering to the highest ethical standards.

Key Responsibilities:

  • Compliance Management:
  • Monitor and ensure compliance with immigration laws, industry regulations, and organizational policies.
  • Review, update, and implement internal procedures to maintain legal compliance.
  • Prepare and submit reports for audits, regulatory bodies, and internal management.
  • Stay up-to-date with changes in immigration law and regulations to ensure the organization's ongoing compliance.
  • Grievance Management:
  • Handle client complaints and grievances professionally and in a timely manner.
  • Investigate and resolve issues by gathering all relevant information and working with internal teams to provide solutions.
  • Maintain a detailed log of grievances and resolutions, ensuring that all cases are documented accurately.
  • Provide recommendations to management on improving the client experience and preventing recurring issues.
  • Client Relationship Management:
  • Serve as the main point of contact for clients regarding compliance-related questions and grievances.
  • Ensure effective communication between clients and internal departments, addressing concerns with transparency.
  • Deliver exceptional customer service and build trust with clients.
  • Reporting and Documentation:
  • Prepare regular compliance reports for management and regulatory authorities.
  • Ensure that all relevant documentation is maintained in accordance with legal requirements.

Requirements:

  • Education:
  • Bachelor's degree in Law (LLB) or related field is preferred.
  • Experience:
  • At least 2 years of experience in a similar compliance or grievances handling role, preferably within an immigration consultancy or legal advisory setting.
  • Skills & Qualifications:
  • Strong knowledge of immigration laws, regulations, and procedures.
  • Excellent communication and interpersonal skills, with the ability to manage sensitive situations professionally.
  • Ability to handle multiple tasks, prioritize effectively, and meet deadlines.
  • High attention to detail and strong problem-solving skills.
  • Proficiency in using compliance management software, CRM systems, and Microsoft Office Suite.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

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