Technical Support Engineer

7 days ago


Mumbai, Maharashtra, India Novotree Minds Consulting Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Provide technical support to customers via phone, email, or chat for issues related to loan origination systems (LOS), loan management systems (LMS), and other software applications.
  • Troubleshoot and resolve complex technical issues using SQL queries, SOAP APIs, REST APIs, and GitHub commands.
  • Collaborate with cross-functional teams to identify root causes of errors and implement solutions.
  • Utilize JIRA tooling to track bugs and issues reported by customers or internal stakeholders.
  • Participate in on-call rotations to provide 24x5 support coverage.

Desired Candidate Profile

  • 3-5 years of experience in a similar role providing technical support for software products or services.
  • Bachelor's degree in Any Specialization (B.Tech/B.E.).
  • Strong understanding of Loan Origination Systems (LOS) and Loan Management Systems (LMS).
  • Proficiency in working with databases such as MySQL; familiarity with GIT version control system.


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