Recovery Manager
2 weeks ago
Key Responsibilities:
- Develop and implement effective recovery strategies for overdue loans and delinquent accounts.
- Manage both in-house and outsourced collection setups, including agency onboarding, performance monitoring, and escalation handling.
- Analyze MIS reports to track portfolio performance, identify critical cases, and guide recovery actions.
- Ensure timely follow-ups with customers for settlements, repayments, and resolution of overdue accounts.
- Collaborate with legal teams to initiate appropriate legal actions for asset restructuring and recovery in loss cases.
- Monitor collection efficiency through forward flow, backward flow, resolution bucketing, and other analytical frameworks.
- Ensure adherence to internal policies and regulatory compliance in all recovery processes.
- Provide regular updates to senior management on recovery performance, risks, and strategic interventions.
Qualifications & Skills:
- Bachelors degree).
- 3-8 years of experience in collections and recovery, preferably in financial services or lending institutions.
- Strong understanding of legal recovery processes and regulatory guidelines.
- Excellent analytical, negotiation, and communication skills.
- Experience in managing teams and external agencies.
- Proficiency in MS Excel, MIS reporting, and recovery tools.
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