Lead Trainer

18 hours ago

Chennai, Tamil Nadu, India SPS VENTURES Full time ₹ 6,00,000 - ₹ 11,00,000 per year

Requirements

5+ Years in Voice and Accent Training(BPO/Corporate Preferred)

Strong Command of English with American Neutral accent expertise

Proven Skills in Training delivery, curriculum design and coaching

Experience with LMS, MS Office & Remore Platforms

Flexibility to work US Shifts

Ability to train international clients & Support B2B work flow

Additional Needed

Certification In Voice and Accent Training

Exposure to International Voice Process

Roles and Responsibilites

  • Conduct voice and accent training sessions for both new hires and existing employees.

  • Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.

  • Assist employees with English language development and improvement of communication skills.

  • Coach new hires during pre-process and communication training phases.

  • Support ongoing development through on-floor feedback and refresher sessions.

  • Calibrate with Quality and Operations teams to promote continuous improvement.

  • Customize training content based on individual and team needs.

  • Maintain training records, prepare progress reports, and share insights with stakeholders.

  • Monitor calls and provide feedback to agents on the floor.

  • Stay updated with industry trends and training techniques.

  • Create plans of action for the bottom quartile and ensure their advancement along the learning curve.

Job Type: Full-time

Pay: ₹1,000, ₹1,100,000.00 per year

Work Location: In person

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