Incident Management

2 days ago

Hyderabad, Telangana, India MassMutual Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Who We Are – MassMutual India

Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we're stronger.

Job Description

Incident Management


• Experience working with cross-functional teams and leading matrixed groups

• Strong interpersonal skills including collaboration,
List the mandatory skills the employee cannot perform the duties and responsibilities without.
negotiation and the ability to communication effectively to all audience levels verbally or in writing

• Demonstrated leadership with organizational presence, authority and responsibility to prioritize, track, and drive execution in stressful, high visibility situations

• Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.

Education and experience
University degree with 3-5 years experience in a technical call centre or support organization.

Why Join Us?

We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work certified and India's Best Workplaces in BFSI Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today

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