Incident Management

7 days ago

Hyderabad, Telangana, India MassMutual Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Who We Are – MassMutual India

Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we're stronger.

Job Description

Incident Management


• Experience working with cross-functional teams and leading matrixed groups

• Strong interpersonal skills including collaboration,
List the mandatory skills the employee cannot perform the duties and responsibilities without.
negotiation and the ability to communication effectively to all audience levels verbally or in writing

• Demonstrated leadership with organizational presence, authority and responsibility to prioritize, track, and drive execution in stressful, high visibility situations

• Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.

Education and experience
University degree with 3-5 years experience in a technical call centre or support organization.

Why Join Us?

We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work certified and India's Best Workplaces in BFSI Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today

  • Incident Manager

    2 days ago

    Hyderabad, Telangana, India Phenom Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Requirements Phenom Introduction:Our purpose is to help a billion people find the right work Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our...

  • Incident Manager

    2 days ago

    Hyderabad, Telangana, India Diebold Nixdorf Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    As a Critical Incident Manager, you assess, lead, and resolve potential and critical incidents in real time. Your primary objective is to restore services to the customer as quickly and efficiently as possible. To achieve this, you must be a strong and decisive leader, capable of guiding all stakeholders in the right direction under pressure.You take...

  • Major Incident Manager

    1 week ago

    Hyderabad, Telangana, India Genpact Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Major Incident Manager (Escalation Management Team)Location: Hyderabad & PuneExperience: 8-15 yearsImmediate Joiner preferred.Kindly share resume to with Sub of "MIM" along with notice period.ResponsibilitiesWe are seeking a proactive and skilled Major Incident Manager to join our Escalation Management team. In this critical role, you will lead...

  • Incident Commander

    7 days ago

    Hyderabad, Telangana, India HighRadius Full time US$ 1,50,000 - US$ 2,00,000 per year

    About UsHighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...

  • Incident Management

    2 days ago

    Hyderabad, Telangana, India Cloudxtreme Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Preferred candidate profile:Notice period: Immediate to 15Days or serving notice period OnlyLocation: Only Hyderabad localityExp: 3-4Years onlyRole & responsibilitiesEssential To qualify for the role, you must have:Experience and working knowledge of service request, case and incident management core functions and processes in servicenow.Ability to plan,...

  • Incident Specialist

    2 weeks ago

    Hyderabad, Telangana, India Trimble Inc. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job PurposeThe Customer Technology Incident Specialist, positioned within the Customer Technology department of Customer Experience, is responsible for managing the complete lifecycle of technical incidents. This role involves identifying, classifying, responding to, and resolving incidents related to Transporeon platform and its...

  • IT Manager, Major Incident Management

    5 days ago

    Hyderabad, Telangana, India Western Union Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    IT Manager, Major Incident Management, Hyderabad, TNAre you ready to join a team in a global company where you will execute strategic functions to implement high-end, business-wide, critical strategy and manage one of the critical IT Service Management processes as a part of the Global Product and Technology Organization? Are you interested in joining a...

  • IT Manager, Major Incident Management

    2 days ago

    Hyderabad, Telangana, India Western Union Full time US$ 90,000 - US$ 1,20,000 per year

    IT Manager, Major Incident Management, Hyderabad, TNAre you ready to join a team in a global company where you will execute strategic functions to implement high-end, business-wide, critical strategy and manage one of the critical IT Service Management processes as a part of the Global Product and Technology Organization? Are you interested in joining a...

  • Principal Consultant – Major Incident Manager

    2 days ago

    Hyderabad, Telangana, India Genpact Full time

    Principal Consultant – Major Incident Manager (Escalation Management Team)Principal Consultant – Major Incident Manager (Escalation Management Team)-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's...

  • Incident Management Analyst L1

    5 days ago

    Hyderabad, Telangana, India Milestone Technologies, Inc. Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Responsibilities• Internalize and utilize documented procedures, styles, and standards for a consistent incident management experience• Obtain and record all significant efforts during the investigation and mitigation of a service outage• Craft clear, concise summaries of triage and mitigation efforts and the current service state• Identify and...