
Incident Management
2 days ago
Who We Are – MassMutual India
Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we're stronger.
Job Description
Incident Management
• Experience working with cross-functional teams and leading matrixed groups
• Strong interpersonal skills including collaboration,
List the mandatory skills the employee cannot perform the duties and responsibilities without.
negotiation and the ability to communication effectively to all audience levels verbally or in writing
• Demonstrated leadership with organizational presence, authority and responsibility to prioritize, track, and drive execution in stressful, high visibility situations
• Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.
Education and experience
University degree with 3-5 years experience in a technical call centre or support organization.
Why Join Us?
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work certified and India's Best Workplaces in BFSI Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today
-
Incident Management Coordinator
3 weeks ago
Hyderabad, Telangana, India TECEZE Full timeJob Title:Incident Management Coordinator – L1Location:Hyderabad, Noida, GurugramDepartment:IT Operations / Service DeskReports To:Incident Manager or IT Operations LeadLocation:Remote/HybridRole Purpose:The Incident Management Coordinator (L1) is responsible for monitoring, logging, categorizing, and prioritizing incidents in alignment with the ITIL...
-
Incident Management Coordinator
1 week ago
Hyderabad, Telangana, India TECEZE Full timeJob Title: Incident Management Coordinator – L1 Location: Hyderabad, Noida, Gurugram Department: IT Operations / Service Desk Reports To: Incident Manager or IT Operations Lead Location: Remote/Hybrid Role Purpose: The Incident Management Coordinator (L1) is responsible for monitoring, logging, categorizing, and prioritizing incidents in alignment...
-
Incident Management
3 weeks ago
Hyderabad, Telangana, India CIEL HR Full timeNight shift rotationalIncident ManagementExp - 3 yearsLocation - HyderabadGood understanding of ITIL Processes and has customer empathy xc2xb7 Strong customer service accurate and logical problem solving communication skills and the ability to work in a team environment cab is there Hyderabad Immediate joinersSKILLS REQUIRED xc2xb7 Excellent written...
-
Incident Commander
2 days ago
Hyderabad, Telangana, India HighRadius Full time ₹ 8,00,000 - ₹ 10,00,000 per yearAbout UsHighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes...
-
IT Manager, Major Incident Management
7 days ago
Hyderabad, Telangana, India Western Union Full time US$ 9,00,000 - US$ 12,00,000 per yearIT Manager, Major Incident Management, Hyderabad, TNAre you ready to join a team in a global company where you will execute strategic functions to implement high-end, business-wide, critical strategy and manage one of the critical IT Service Management processes as a part of the Global Product and Technology Organization? Are you interested in joining a...
-
IT Manager, Major Incident Management
1 day ago
Hyderabad, Telangana, India Western Union Full time US$ 9,00,000 - US$ 12,00,000 per yearIT Manager, Major Incident Management, Hyderabad, TNAre you ready to join a team in a global company where you will execute strategic functions to implement high-end, business-wide, critical strategy and manage one of the critical IT Service Management processes as a part of the Global Product and Technology Organization? Are you interested in joining a...
-
Process Manager, Major Incident Management
2 weeks ago
Hyderabad, Telangana, India Western Union Full timeProcess Manager Major Incident Manager Hyderabad TN Are you ready to join a team in a global company where you will execute high-end business-wide critical IT Service Management process as a part of the Global Product and Technology Organization Are you interested in joining a globally diverse organization where our unique contributions are recognized...
-
Only 24h Left Manager, Incident Management
2 weeks ago
Hyderabad, Telangana, India salesforce. Full timeTo get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Enterprise Technology InfrastructureJob DetailsAbout SalesforceWere Salesforce the Customer Company inspiring the future of business with AI Data CRM Leading with our core values we help...
-
Process Manager, Major Incident Management
2 days ago
Hyderabad, Telangana, India Western Union Full time US$ 90,000 - US$ 1,20,000 per yearProcess Manager, Major Incident Manager, Hyderabad, TNAre you ready to join a team in a global company where you will execute high-end, business-wide, critical IT Service Management process as a part of the Global Product and Technology Organization? Are you interested in joining a globally diverse organization where our unique contributions are recognized...
-
Security Incident Response Engineer
3 weeks ago
Hyderabad, Telangana, India New Relic Full timeJob DescriptionYour opportunityNew Relics Information Security Team is searching for a Security Incident Response Engineer If you enjoy a work environment where you&aposre part of a successful distributed team that collaborates to achieve successful outcomes, we would love to talk to you In this role, you will use your background and deep understanding of...