Operations Analyst

Job Title: Global Passive Operations - Operations Analyst

Location: Pune, India

Role Description

• The Global Passive Operations function within Technology & Operations was created as a key interface between Operations and our stakeholders across Passive Portfolio Management, Product and Capital Markets and rolls up into the newly founded group "Global Operating Platform" since August 2022.
• Global Passive Operations acts as a dedicated partner for operational topics including process enhancements and project, issues, and escalation management within the Passive business pillar. Topics covered by the team usually require a strong internal network and a broad knowledge across different operational processes within DWS which helps to perform assessments followed by improvement or implementation of processes, specific technology, or systems.
• The role of Passive Operations is global and involves requests from all Passive business pillars around the world including direct engagement with appointed external business partners and / or clients.
• The team will consist of 25 people located in London, Frankfurt, Hong Kong, and Pune. We invite you to grow with us in a dynamic environment, to become an important part of the Global Operating Platform and make decisive contribution to the success of our organisation.
• We are specifically recruiting an individual to support the EMEA ETF business. A prior understanding of Funds, Exchange Traded and/or Securitised Products will therefore be beneficial. Ideally the candidate will also have knowledge within the field of invoice management.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Global Passive Operations – essential functions:
The Operations Analyst is responsible for a timely, complete, and accurate processing of tasks such as the following:

• Support of accurate and on-time processing of all run the bank tasks with regards to invoice management
• Escalation management in case of delays in co-operation with Procurement and Finance
• Support to ensure operational stability in close co-operation with internal and external stakeholders.
• Support of process improvement projects and other change the bank initiatives.

A more detailed overview of your tasks:

• Raising of purchase orders upon budget agreement incl. timely follow up with Procurement teams.
• Supporting internal stakeholders in raising contract workspace identifiers
• Validation of received invoices before processing in internal systems.
• Escalation management in case of vendor complaints in close co-operation with Procurement and Finance
• Build and foster relationships with internal stakeholders.

Your skills and experience

• Bachelor's or master's degree in economics, or related field, or equivalent experience.
• Basic understanding of asset management operations (trade life cycle), exchange traded funds, involved financial products.
• Good analytical skills and structured approach; able to comprehend new topics quickly and create the right framework for further assessment and implementation.
• Basic experience with SAP, dbBuyer, dwsBuyer of advantage
• Basic skills in using MS Office
• Self-driven attitude, willing to improve the status quo and achieve tangible outcomes.
• Strong and committed team player, ability to connect quickly to build internal network.
• Full professional proficiency in English with excellent communication skills

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.