Sr Engineer

2 days ago

Bengaluru, Karnataka, India Black Box Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

Required Skills & Qualifications

  • Technical Expertise
    • Strong programming skills in C++, Python, SQL, JAVA, HTML, CSS, APACHE, SQL Developer, XML etc. 
    • Deep understanding of Avaya applications (OD, AEP, POM, Predictive Dialer).
    • Knowledge of TTS, STT, Generative AI, and Conversational AI on multiple platforms.
    • Familiarity with Avaya enablement services (TSAPI, DLG, DMCC).
    • Working knowledge of Genesys IVR and Genesys Foundry.
    • iOS, Android development knowledge would be added advantage. 
    • Experience in designing Conversational AI workflows with LLMs and third-party AI APIs.
    • Exposure to omnichannel solutions (voice, chat, messaging).
  • Cloud & Platform Knowledge
    • Experience with cloud telephony/contact center platforms: Avaya, Cisco, Genesys, Zoom, RingCentral.
    • Understanding of API integrations, cloud deployments, and microservices architecture is a plus.
  • Professional Skills
    • Strong problem-solving skills with the ability to design and deliver scalable solutions.
    • Excellent communication and client-facing skills.
    • Ability to work independently and lead technical discussions with stakeholders.

Qualification: Bachelor Degree / Masters Degree having working experience more than 8+ Years. 

Certification: Holding certification on : Cisco, Avaya, Genesys, Microsoft etc. 

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