Product Manager

2 days ago


Mumbai Maharashtra India Propella Consulting Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Overview: As a Product Manager with a focus on CX, you will play a key role in shaping and executing our CX product strategy. Key Responsibilities: 1. Product Strategy & Roadmap:  Assist in defining and refining the product vision, strategy, and roadmap for Chat, IVR, and Salesforce -based solutions.  Gather and analyze market trends, customer experience needs, and competitive landscape to inform product decisions.  Define the integration requirements and work with tech in solving for them 2. Requirements Gathering & Analysis:  Work with stakeholders to collect, document, and prioritize product requirements.  Translate business needs into detailed functional specifications for Salesforce features and enhancements.  Create user stories and upload on monitoring tools 3. Product Development:  Contribute to the development and implementation of chat and IVR solutions, including front end journeys, integrations, NLP prompts.  Coordinate user acceptance testing (UAT) and gather feedback to refine and improve the product. 4. Stakeholder Communication:  Serve as a point of contact for stakeholders regarding product updates, feature releases, and roadmap changes.  Provide regular updates and presentations to senior management on product status and performance 5. User Experience & Support:  Gather feedback from end -users to understand pain points and areas for improvement.  Work with support teams to resolve user issues and ensure a smooth user experience.


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