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Technical Support Executive

2 weeks ago

Pune, Maharashtra, India Testrig Full time US$ 40,000 - US$ 80,000 per year

Job Description :

The Technical Support Executive will be responsible for monitoring survey fieldwork and managing survey quality using tools such as Decipher, Excel, and PowerBi. This role includes supplier escalation and internal escalation via Microsoft Teams, email, and Jira. The ideal candidate will have a strong attention to detail, excellent communication skills, and knowledge of MS Excel.

Roles & Responsibilities:

1.Analyse Power BI reports, other internal tools used to manage advertising data

2.Analyse survey data, Track survey progress and performance metrics, identifying any issues or deviations and make sure they are met by SLA (Service Level Agreement).

3.Follow the quality control procedures to maintain high standards of data integrity

4.Escalate issues as needed to ensure timely resolution.

5.Communicate effectively with suppliers to address and resolve fieldwork-related challenges

6.Excellent communication skills (verbal and written) is a must.

Technical Skills:

  • Good understanding of operating systems (Windows, Linux, or MacOS).
  • Knowledge of networking basics (TCP/IP, DNS, VPN, firewalls).
  • Familiarity with troubleshooting software issues.
  • Ability to work with ticketing systems and CRM tools.
  • Good knowledge of MS Office (Word, Excel, PowerPoint, Outlook).

Preferred candidate profile: IT support/Tech Support/Application Support/Desktop Support