
Tele counsellor
1 week ago
Role Summary:
First point of contact for leads. Responsible for qualifying leads, fixing appointments, and supporting counsellors in conversions.
Key Responsibilities:
- Handle inbound/outbound calls from leads generated via JustDial, Sulekha, CollegeDunia, digital campaigns.
- Explain UMA offerings briefly and qualify student intent.
- Schedule counseling sessions with Education Counsellors.
- Follow up with warm leads until conversion.
- Maintain lead funnel in CRM.
KPIs (Monthly):
- Daily Calls: per telecaller.
- Appointment Fixing: 15–20 per week.
- Lead Qualification Accuracy: ≥ 60%.
- Support conversion target: 6–8 admissions/month through counsellors.
Revenue-Based Incentives:
- Weekly incentive on each conversion.
- Extra monthly incentive, if monthly conversion support ≥ 20 admissions.
Job Type: Full-time
Pay: From ₹10,000.00 per month
Application Question(s):
- What is your follow-up strategy for a lead who has shown interest but has not yet committed?
- Can you give an example of how you converted a cold lead into a paying customer in the past?
Work Location: In person
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