Tele Calling Executive
3 days ago
**Role Summary**:
First point of contact for leads. Responsible for qualifying leads, fixing appointments, and supporting counsellors in conversions.
**Key Responsibilities**:
- Handle inbound/outbound calls from leads generated via JustDial, Sulekha, CollegeDunia, digital campaigns.
- Explain UMA offerings briefly and qualify student intent.
- Schedule counseling sessions with Education Counsellors.
- Follow up with warm leads for documents
- Maintain lead funnel in CRM.
**KPIs (Monthly)**:
- Daily Calls: 200 per telecaller.
- Appointment Fixing: 15-20 per week.
- Lead Qualification Accuracy: ≥ 60%.
- Support conversion target: 6-8 admissions/month through counsellors.
**Revenue-Based Incentives**:
- Weekly incentive on each conversion.
- Extra monthly incentive, if monthly conversion support ≥ 20 admissions.
Pay: From ₹13,500.00 per month
Application Question(s):
- What is your follow-up strategy for a lead who has shown interest but has not yet committed?
- Can you give an example of how you converted a cold lead into a paying customer in the past?
Work Location: In person
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