Tele Calling Executive

5 days ago

Wagle Estate Thane Maharashtra, India Efficient Insurance Brokers Pvt Ltd Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Job Description: Telecalling Executive

Position Overview: We are seeking a motivated Telecalling Executive to join our dynamic team. The ideal candidate should possess excellent communication skills and a strong ability to coordinate tasks efficiently. As a Telecalling Executive, you will play a crucial role in our customer acquisition and retention efforts by engaging potential and existing customers over the phone.

Key Responsibilities:

  • Conduct outbound calls to potential and existing customers to promote our products/services.
  • Handle inbound calls and inquiries, providing information and resolving issues promptly.
  • Maintain a professional and positive attitude when interacting with customers.
  • Achieve daily, weekly, and monthly targets for call volume, sales, and customer satisfaction.
  • Keep accurate and detailed records of calls made and outcomes achieved.
  • Coordinate with other departments to resolve customer issues and improve overall customer experience.
  • Follow communication scripts and guidelines to ensure consistency and professionalism.
  • Stay updated on product/service features and promotions to effectively communicate them to customers.
  • Collaborate with the sales team to identify opportunities for upselling or cross-selling.

Required Skills and Qualifications:

  • Proven experience as a Telecalling Executive or similar customer service/sales role.
  • Excellent communication skills in [English, Hindi, Marathi].
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in CRM software and other relevant applications.
  • Strong problem-solving skills and the capacity to handle objections.
  • High school diploma; additional certification in Sales or Customer Service is a plus.
  • Experience in [mention industry or relevant field] is preferred.

Desired Attributes:

  • Goal-oriented mindset with a drive to achieve targets and deliver results.
  • Adaptability and willingness to learn new techniques and approaches.
  • Strong work ethic and a proactive approach to customer service.
  • Team player who can also work independently when needed.
  • Ability to thrive in a fast-paced environment and remain calm under pressure.

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Education:

  • Higher Secondary(12th Pass) (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Sales: 1 year (Preferred)

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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