Manager– P 26C Insurance Manager

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role ofManager- P&C InsuranceTraining Manager

Responsibilities:

• Coordinate with ops team and ensure all new hire LPs are shared with TSSC for upload

• Ensure all LP PKTs are conducted on iLearn and LTO are closed for New Hires as per the planned schedule

• Publish New Hire Dashboard with stakeholders (Fortnightly/ Monthly)

• Escalate in case of any pending beyond defined timelines

• Overall governance of LP/LTO Management for the account

• Share schedule with Ops team

• Finalize the number of PKTs and eligible list with ops team

• Ensure opts teams shares the PKTs (Question Paper - PKT Template) with TSSC for upload before the scheduled timeline

• Work with ops team on TNI for Failure/ Low scoring cases and ensure the reassessment are uploaded for the respective employees

• Coordinate with TSSC for PKT Dashboard

• Publish Dashboard with stakeholder (Monthly/ Quarterly)

• Ops team to ensure Cross Training details are updated via MS Team/ Share Point (common shared platform)

• Consolidation of Cross Training data and validation

• Publish the dashboard with stakeholder (Monthly)

• Ops team to ensure SOP Data is updated by the teams via MS Team/ Share Point (common shared platform)

• Publish the dashboard with stakeholder (Monthly)

• Random Audit of SOPs on exceptions & query Tracker (quarterly report out along with SOP dashboard)

• Calibrate the Process Trainers on KM Pillars and their role against each

• Monthly connect with Process Trainer - to review the health of KM for respective account and way forward

• Perform all audit connected to Knowledge Management practices for the account/s aligned to

• Would be responsible to drive and maintainhigh standards of KM for aligned account or accounts

• Drive Digital tool implementation within Accounts and coordinate with Ops SMEs/Genpact leadership

• Facilitate Internal and External Audit by sharing the required evidence as and when required

• Frequent connect with Process trainers/ FLMs and Respective Leads to update on the progress of KM activities and highlight any challenges

• Manage additional activities which arises from Knowledge Management perspective

• Work closely with ops to drive training needs/ refresher training or any other activities where Training team interventions are required

Qualifications we seek in you

Minimum qualifications

• Graduation/MBA with domain knowledge

• Excellent communication and interpersonal skills

• Good with leadership management

• Good with presentation skills

• Good knowledge of usage of Excel, PowerPoint & MS office features

Preferred qualifications

• Technical knowledge on power platform, such as PowerApps, PowerAutomate, PowerBI or any automation tool is an added advantage

• Prior experience in Knowledge Management or Training or L&D role is an added advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.