Ass. Mgr. Partner Delivery Assurance

2 weeks ago

Pune, Maharashtra, India UKG Full time ₹ 15,000 - ₹ 28,00,000 per year

We are seeking an Associate Manager of Partner Delivery to lead a high-performing team responsible for enabling and supporting our partners throughout their journey. This role is pivotal in driving operational excellence, fostering strong partner relationships, and ensuring successful project delivery across our partner ecosystem.

Duties & Responsibilities:

Lead, coach, and develop a team of 58 Partner Delivery Managers.

Foster a culture of accountability, collaboration, and continuous improvement.

Set clear performance goals and provide regular feedback and mentorship.

Oversee the execution of enablement strategies to ensure partners are equipped with the tools, training, and certifications needed for success.

Collaborate with internal enablement teams to align on certification pathways.

Build and maintain trusted relationships with key partners, acting as a strategic advisor and escalation point.

Lead regular program health reviews to assess partner performance, identify risks, and drive resolution plans.

Ensure adherence to project governance standards and delivery best practices across all partner engagements.

Monitor KPIs and metrics to evaluate partner effectiveness and customer outcomes.

Ensure partner delivered projects are seamlessly transitioned into the support organization once the customer is live, providing quality documentation in line with UKG standards to ensure customer success.

Design and implement a Shared Services model to support partners within the UKG ecosystem.

Define scalable processes and tools to ensure consistent support and delivery quality for all partners.

Partner with internal teams to align on partner strategy and execution.

Contribute to continuous improvement initiatives within the Partner Delivery organization.

Required Qualifications

Minimum 9years experience with 5+ years of experience in partner management, professional services, or program delivery, with at least 2 years in a leadership role.

Proven ability to lead and develop high-performing teams.

Excellent relationship-building and stakeholder management skills.

Proficient in English, both verbal and written.

This position is based in our Pune office location.

Preferred Qualifications

Strong understanding of partner ecosystems, enablement strategies, and delivery governance.

Experience working in a fast-paced, high-growth environment.

Familiarity with SaaS, HCM, or enterprise software solutions.

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