Executive- Incidents Management System Centre(IMSC)

2 weeks ago


Mumbai, Maharashtra, India Writer Corporation Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Sr. Executive Incidents Management System Centre

  • Handling inbound and outbound calls that include calls for Preventive maintenance, ATM updates / custodians/ Vendors and other calls from FLM/ SLM Support
  • Co- ordination with different departments (Field/ UPS/ CRA/ OEM vendors)
  • Handling the escalation from Internal/ External sources and maintain a healthy relationship with all the stakeholders
  • Providing online technical support to field engineers and Electrician
  • FLM and SLM Follow up & Alert handling/ Escalation handling
  • Incident Management & Logging of Complaints
  • Ensuring minimum ATM downtime associated with ATM Hardware / Network / Power

Responsibilities:

  • Monitoring of ATMs as well as Coordinating with ATM officers for FLM, SLM
  • Maintain the track for high priority issues, Co- ordinate with local Coordinators, area managers and Vendors for resolution
  • Authenticate the dependency for down time of ATMs and work closely to make ATM operational on priority
  • Escalate high TAT calls to internal/external stakeholders
  • Handle interactions on phone as well as on mail within stipulated period

Desired Attributes:

  • Energetic, excellent communication skills, Team spirit, Team Player, Problem solving approach
  • Experience and Education Background: 1-3 years preferably from ATM Industry
  • Any Undergraduate OR Graduate with Good Communication Skills
  • Open to work in Rotational Shifts (Day / Night)

  • Incident Management

    2 weeks ago


    Mumbai, Maharashtra, India WNS Global Services Full time

    Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...


  • Mumbai, Maharashtra, India Lenovo Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    General InformationReq #WD Career area:ServicesCountry/Region:IndiaState:MaharashtraCity:MumbaiDate:Friday, September 5, 2025Working time:Full-timeAdditional Locations:India - Mahārāshtra - MumbaiIndia - Mahārāshtra - MumbaiWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global...

  • Incident Manager

    4 days ago


    Mumbai, Maharashtra, India Artem HealthTech Private Limited Full time ₹ 7,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesIncident Response & CoordinationLead and oversee the end-to-end incident management process, ensuring adherence to SLAs and minimizing downtime.Serve as the primary point of contact and authority during high-severity or major incidents.Coordinate efforts across technical, operational, and business teams to drive rapid incident...


  • Mumbai, Maharashtra, India BharatHire Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    • 2+ years of experience in IT operations, Command Centre/Network Operations Centre (NOC) monitoring, or incident management.• Hands-on exp with monitoring tools such as Grafana, Prometheus, Dynatrace, AppDynamics or similar. Required Candidate profileKnowledge: Strong knowledge of IT Service Management (ITSM) tools (e.g., ServiceNow, BMC Remedy).


  • Mumbai, Maharashtra, India BNP Paribas Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Position PurposeBNP Paribas is looking for well organized, dynamic, and highly motivated individuals for the role of Incident Manager for STA under the ITGP Production area. The role will require excellent Incident Management skills and very high level of communication skills (both written and verbal) and thorough understanding of support functions and ITIL...

  • Incident Manager

    2 weeks ago


    Mumbai, Maharashtra, India Zycus Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About UsZycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.The Merlin Intake Agent...

  • Incident Manager

    2 weeks ago


    Mumbai, Maharashtra, India Zycus Infotech Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About UsZycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.The Merlin Intake Agent...


  • Mumbai, Maharashtra, India FLEET MANAGEMENT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Assistant Manager, Incident & Security Cell - QHSEDate: 9 Sept 2025Location: Nerul (Mumbai)Company: Fleet Management India Private LimitedOur 30 years journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 600 diverse types of...

  • Centre Manager

    1 week ago


    Mumbai, Maharashtra, India House of Cure Full time ₹ 2,40,000 - ₹ 5,00,000 per year

    House of Cure, India's first co-working space for Medical Professionals looking for Centre Manager for Khar and Lower Parel Centre.Apply here and after applying send Hi on whatsapp Job Profile: Centre ManagerJob PurposeTo lead and manage all administrative, operational, and customer care functions of the House of Cure clinic/co‑working centre. This person...


  • Navi Mumbai, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Incident Management - Assistant Manager - EIT Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses...