Front Desk Executive
5 days ago
Company Description
The Fern Hotels & Resorts, a member of CG Hospitality, is among India's fastest-growing hotel brands with over 5000 rooms under management across 100+ properties in 90+ locations. Known for its environmentally sensitive operations, The Fern has received numerous awards for sustainability. The brand offers premium accommodation and services in its 5-star and above properties, while The Fern Residency caters to the mid-tier segment with 3 and 4-star hotels. The Fern Hotels & Resorts emphasize luxury with personalized service and minimal environmental impact.
Role Description
This is a full-time on-site role for a Front Desk Executive located in Diu. The Front Desk Executive will be responsible for handling receptionist duties, providing exceptional customer service, managing phone calls, and ensuring smooth check-in and check-out processes for guests. Daily tasks include managing reservations, addressing guest inquiries, and coordinating with other hotel departments to meet guests' needs.
Qualifications
- Excellent Interpersonal Skills and Communication abilities
- Proficiency in Phone Etiquette and Receptionist Duties
- Strong Customer Service orientation and ability to resolve issues efficiently
- Experience in hospitality or a related field is a plus
- Ability to work independently and as a part of a team
- Fluent in multiple languages is an advantage
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