Front Desk Executive

6 days ago


Daman and Diu, India The Fern Hotels & Resorts Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Company Description

The Fern Hotels & Resorts, a member of CG Hospitality, is among India's fastest-growing hotel brands with over 5000 rooms under management across 100+ properties in 90+ locations. Known for its environmentally sensitive operations, The Fern has received numerous awards for sustainability. The brand offers premium accommodation and services in its 5-star and above properties, while The Fern Residency caters to the mid-tier segment with 3 and 4-star hotels. The Fern Hotels & Resorts emphasize luxury with personalized service and minimal environmental impact.

Role Description

This is a full-time on-site role for a Front Desk Executive located in Diu. The Front Desk Executive will be responsible for handling receptionist duties, providing exceptional customer service, managing phone calls, and ensuring smooth check-in and check-out processes for guests. Daily tasks include managing reservations, addressing guest inquiries, and coordinating with other hotel departments to meet guests' needs.

Qualifications

  • Excellent Interpersonal Skills and Communication abilities
  • Proficiency in Phone Etiquette and Receptionist Duties
  • Strong Customer Service orientation and ability to resolve issues efficiently
  • Experience in hospitality or a related field is a plus
  • Ability to work independently and as a part of a team
  • Fluent in multiple languages is an advantage


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