Quality Process specialist

2 days ago

Chennai, Tamil Nadu, India Hitachi Energy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Description

The opportunity:

Act as single point of contact for Handling Synergi cases (before REIWA) and the SE Service Q notifications – follow up (After REIWA) on issues and closure, Q cost analysis , Process Flow and Value stream mapping.

How you'll make an impact:

  • You will be responsible for the creation and maintenance of processes in Adonis.
  • You will be responsible for the creation and maintenance of documents in OneView / xECM.
  • You will support Global Team as well as LSUs on use of the global tools (Adonis, OneView, xECM).
  • You will create and follow up Synergi cases. After REIWA, check all new Quality notification on data quality and support QM creator in maintaining in Q notifications and Q orders inclusive of cost reflections and allocations.
  • You will create and draw Adonis processes for all teams not having BPM in Service.
  • Methodical Review for Adonis processes.
  • You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

  • You hold a bachelor's degree in Engineering (Electrical /Mechanical).
  • Experience in Quality roles and exposure to Customer complaints handling and Service handling process.
  • Prior relevant Industry experience, knowledge of Quality Management and concepts.
  • Agile response to the changing Business requirements.
  • Proficient in understanding Quality processes and concepts, proficient in MS-Office, Power BI or any other Business Intelligence tool.
  • Stakeholder Management through continuous interaction with Business Leaders and Partners across the globe.
  • Self-motivated, willingness to take up and lead new challenges, strong problem-solving techniques and tools using L6S approach, ability to work out of offshore/remote locations.
  • Excellent English verbal and written communication skills.
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
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