Trust & Safety Associate, Anti-Fraud

2 days ago

Mumbai, Maharashtra, India Udemy Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Where we work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the Mumbai office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

About your skills

  • Fraud Prevention: You proactively identify patterns of abuse and implement effective mitigation strategies to reduce fraud risk while preserving user experience.

  • Risk Management: You approach ambiguity with a structured mindset, using data and judgment to evaluate and prioritize risks, and drive timely, practical solutions.

  • Data Analysis: You're comfortable navigating large datasets to identify anomalies, extract trends, and support your recommendations with clear, data-backed insights.

  • Case Management: You're highly organized, can manage a high volume of tasks or investigations, and communicate outcomes clearly and effectively across teams

About this role

As a Trust & Safety Associate focused on Anti-Fraud, you'll be on the front lines of protecting Udemy's global learning community. You will investigate suspicious activity, help design scalable fraud mitigation workflows, and work cross-functionally to maintain platform integrity. This is a high-impact role that blends analytical thinking, operational execution, and continuous improvement.

What you'll be doing

  • Review and investigate user activity flagged by fraud detection systems to identify and resolve fraudulent behaviors.

  • Handle end-to-end case management, documenting evidence, actions taken, and resolutions with clarity and consistency.

  • Collaborate with product, engineering, and data science teams to improve tooling, detection systems, and automation workflows.

  • Proactively identify fraud patterns and suggest policy or process changes to address emerging risks.

  • Monitor platform abuse trends and escalate new or evolving threats to the appropriate stakeholders.

  • Participate in the design and testing of rules or models to improve fraud detection accuracy and reduce false positives.

  • Support internal training and knowledge-sharing initiatives by contributing to playbooks, documentation, and best practices.

  • Assist in crisis or incident response efforts related to platform security or abuse.

What you'll have

  • 2+ years of experience in Trust & Safety, fraud investigations, compliance, risk analysis, or a related field.

  • Strong analytical skills with experience using tools like Excel, SQL, Looker, or equivalent to analyze trends and make data-driven decisions.

  • Familiarity with fraud prevention systems, rule-based detection tools, and/or risk modeling is a plus.

  • Excellent judgment and attention to detail when assessing risk and determining appropriate action.

  • Strong written and verbal communication skills, with the ability to summarize findings for cross-functional partners.

  • Proven ability to manage multiple cases or projects with competing priorities.

  • A collaborative mindset and comfort working with teams across product, policy, operations, and engineering.

  • Experience in fast-paced, high-growth environments and a passion for protecting online communities.

Application Window

The application window will be open until 26th November, 2025 at least. This opportunity may remain posted based on business needs, which may be after the specified date.

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