Associate Director, Fraud Risk Management

Job ID: 40395

Location: Mumbai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 18 Sept 2025

Job Summary

Strategy

• Ensure the Fraud reporting framework is effectively embedded and communicated across internal stakeholder across WRB.
• Perform activities related to Regulatory reporting, Tranche submissions, updated CMT and other relevant committees.
• Collaborate with relevant country stakeholders and ensure submissions are made on a timely basis so there are no escalations.
• Awareness about regulatory requirement updates and changes through internal interactions and updates from circulars from the regulator
• Ensuring root cause analysis on the fraud disputes to recommend process improvements.
• Handle Projects and new systems which also involves supporting FRAs and GAP analysis from 1st line perspective with ability to deep dive into Product and Process related changes.

Processes

• All FMR must be raised and approved within TAT
• All payment related frauds must be updated in Daksh portal within TAT (CPFIR Reporting)
• Maintain the repository of all DOI related FRM and should be updated and current.
• Timely update of negative data across onboarding systems in coordination with Field and central investigation team
• All the management dashboards are updated and reported in the forums like SCBMF, CMT, RMCB, NFRF, etc.
• Preparation of Annual fraud trend paper and reporting.
• Ensure timely submission of BO escalation/complaints to relevant authorities or internal team in coordination with internal FRM team.
• Risk issues highlighted in investigation are tracked for closure. Timely updated in M7 and remediation.
• Timely review of the processes in practice vs. as mentioned in DOI, conduct quality check for all fraud reporting and Any deviation to be remediated appropriately.
• Coordination with respective team for Group fraud standards and timely closure in coordination with Group and country stakeholders.

Key Responsibilities

Risk Management

• Develop a collaborative relationship with regulators, peer banks and fraud risk industry forums to understand regulatory framework and timely adoption.
• Ensure all FRM policies and procedures in the country, comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
• Regular assessment of fraud reporting, quality checks and performing control standards.
• Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
• Managing the agencies appointed for supporting in Fraud prevention and working closely with Legal and Investigation agencies to take the case to logical conclusion.
• Work closely with the GBS team to ensure that all activities related to Fraud Control, regulatory reporting, quality of reporting etc. are managed effectively, timely and according to SLA.

Governance

• Provide oversight across WRB, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
• Embed the Group's values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture
• Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work. Ensure quality check of fraud reporting through FMR, CPFIR and other data submissions.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Serve as a Director of the Board
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Skills and Experience

• Fraud reporting procedure
• Data analysis
• Project management

Qualifications

Education Graduate

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.