Supervisory Risk Services Director

Team Summary

Visa Risk Services in the India and South Asia (INSA) cluster partners with internal and external stakeholders to champion security and maintain the integrity of the digital payments ecosystem. The team, reporting to Visas Regional Risk Officer, is responsible for strategic risk management, credit settlement risk, brand protection, supervisory risk, fraud management, and data security across INSA markets.

The Supervisory Risk Director, reporting to the Head of Risk Services (INSA) in Mumbai and working closely with the Asia Pacific Supervisory Risk Lead, serves as the main contact for Visas supervisory engagement with regulatory bodies (e.g., RBI, Bangladesh Bank, Central Bank of Sri Lanka). This role provides strategic vision on supervisory risks, responds to regulatory queries, fulfills data requests, supports regulatory projects, and leads audits. The Director also advises business and product teams on risk, fraud, and cybersecurity, and partners with clients to enhance controls.

The Supervisory Risk Director protects Visa by managing supervisory and regulatory risks for the INSA sub-region, acting as the primary contact for internal and external compliance matters. The Director oversees engagement with regulators and supports the INSA Chief Risk Officer, as well as the Asia Pacific and Global VP of Regulatory and Risk Governance.

The role owns and implements (sub)regional regulatory engagement processes, drives consistency in supervisory inquiries and reporting, and matures risk governance practices to address the increasing complexity of supervisory engagements. Additionally, the Director owns the regional framework for identifying, monitoring, and managing supervisory relationships, and coordinates global input for regulatory reporting obligations. Additionally, the Director will have sub-regional responsibility for championing security in the industry and maintaining the integrity of the payments ecosystem.

The Supervisory Risk Director will assist the INSA Chief Risk Officer to build a more strategic, dynamic and productive Risk organization. Specifically he/she will:

• Ensure that regulatory requests are addressed in a timely and consistent manner.
• Partner with business and functional teams to engage with government stakeholders, to foster sound conditions to operate across the region, obtain Visa operating licenses in key markets (as necessary), and maintain compliance with requirements to secure/renew Visas local operating licenses.
• Create insights on regulatory and supervisory topics for effective business response and mature risk governance practices in the region to support supervisory engagements and to manage the growing interest from multiple regulators.
• Work closely with the Global Regulatory and Risk Governance Directors in other regions to drive a consistent approach for topics that are relevant across various regions.
• Strengthen partnerships with Government Engagement, Legal, Compliance, and other key stakeholders in the sub-region in the pursuit of the objectives of this role.
• Propose metrics to ensure an ongoing measurement of goals and desirable outcomes from the different stakeholders.
• Streamline processes and standardize management of regulatory reporting obligations in alignment with RRG Risk Directors.
• Proactively manage multiple inquiries and coordinate deliverables to meet expectations of regulators and internal clients (for example, Government Engagement, Legal, Compliance, Products, and Finance).
• Coordinate with regional subject-matter experts to develop new responses as needed.
• Assist with the development of communications, presentations, and training materials.
• Maintain documentation on regulatory requests supported and responses provided.
• Provide regular and ongoing reporting, metrics, and information related to regulatory and supervisory management.
• Provide support to Sub-Regional & Regional Risk Officers in identifying key regulatory and supervisory topics to disclose to the regional leadership team.
• Act as the primary coordinator for incident management, ensuring swift and effective responses within the sub-region.
• In addition to the primary responsibility, the person in this role may be called on to support the team on other risk and regulatory work streams as needed.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Job Location: Mumbai, INDIA