Virtual Relationship Officer

4 days ago

Chennai, Tamil Nadu, India UpGrad Full time ₹ 2,00,000 - ₹ 4,00,000 per year

About the job:

Key Responsibilities:

1. Relationship management: Nurture and manage a portfolio of customers through virtual channels, including calls and emails
2. Sales & cross-selling: Achieve sales targets, cross-sell products and generate new business from existing customers
3. Digital promotion: Encourage and educate customers to use digital platforms for their transactions, ensuring a superior digital experience
4. Customer service: Provide exceptional customer service by responding to inquiries, resolving complaints accurately and promptly, and maintaining customer satisfaction
5. Portfolio management: Meet scorecard targets and portfolio benchmarks, monitor customer accounts, control attrition, and work to retain clients
6. Product expertise: Maintain up-to-date knowledge of banking products and services to provide relevant financial advice and solutions
7. Compliance: Adhere to regulatory requirements and internal company policies in all interactions

Who can apply:

Only those candidates can apply who:

have minimum 1 years of experience are from Chennai only

Salary:

₹ 2,60,000 - 4,00,000 /year

Experience:

1 year(s)

Deadline:

:59:59

Other perks:

Health Insurance, Life Insurance

Skills required:

B2B Sales and Sales Strategy

Other Requirements:

1. Minimum graduation

2. Strong verbal and written communication skills, including active listening (English, Tamil & Hindi mandatory for this role)

3. Persuasion, sales, and convincing skills to achieve sales targets and cross-sell products

4. A customer-focused mindset with strong problem-solving abilities

About Company:

Empowering over 10 million learners globally, upGrad leverages advanced technology, world-class faculty, and industry partnerships to bring impactful online learning. Our mission? To redefine professional growth by making quality education accessible to everyone.

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