
Virtual Relationship Officer
12 hours ago
About the job:
Key Responsibilities:1. Relationship management: Nurture and manage a portfolio of customers through virtual channels, including calls and emails
2. Sales & cross-selling: Achieve sales targets, cross-sell products and generate new business from existing customers
3. Digital promotion: Encourage and educate customers to use digital platforms for their transactions, ensuring a superior digital experience
4. Customer service: Provide exceptional customer service by responding to inquiries, resolving complaints accurately and promptly, and maintaining customer satisfaction
5. Portfolio management: Meet scorecard targets and portfolio benchmarks, monitor customer accounts, control attrition, and work to retain clients
6. Product expertise: Maintain up-to-date knowledge of banking products and services to provide relevant financial advice and solutions
7. Compliance: Adhere to regulatory requirements and internal company policies in all interactions
Who can apply:
Only those candidates can apply who:
have minimum 1 years of experience are from Chennai onlySalary:
₹ 2,60,000 - 4,00,000 /yearExperience:
1 year(s)Deadline:
:59:59Other perks:
Health Insurance, Life InsuranceSkills required:
B2B Sales and Sales StrategyOther Requirements:
1. Minimum graduation
2. Strong verbal and written communication skills, including active listening (English, Tamil & Hindi mandatory for this role)
3. Persuasion, sales, and convincing skills to achieve sales targets and cross-sell products
4. A customer-focused mindset with strong problem-solving abilities
About Company:
Empowering over 10 million learners globally, upGrad leverages advanced technology, world-class faculty, and industry partnerships to bring impactful online learning. Our mission? To redefine professional growth by making quality education accessible to everyone.-
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