Customer Care Executive

2 weeks ago

Bawana DelhiNCR, India Oakcraft Full time

Customer Communication: Handle a high volume of inbound and outbound customer interactions across multiple channels (phone calls, emails, and live chat).

Issue Resolution: Efficiently and accurately resolve customer inquiries, complaints, and issues related to our products, services, billing, and technical support.

English Fluency & Accuracy: Maintain a professional tone and use clear, concise, and grammatically correct English in all forms of communication, especially written emails and chat responses.

Product Expertise: Develop and maintain a deep understanding of the company's products, services, and policies to provide accurate information and guidance to customers.

Record Management: Accurately log, track, and document all customer interactions, transactions, comments, and complaints in the CRM (Customer Relationship Management) system.

Escalation: Identify complex issues and escalate them to the appropriate internal teams or senior staff while ensuring proper follow-up until resolution.

Professionalism: Maintain a positive, empathetic, and professional attitude toward customers at all times, even under pressure.

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