Manager, HR Service Center

23 hours ago

Hyderabad, Telangana, India Verisk Analytics Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Description

This role requires strong partnerships with the HR Business Partners, Centers of Excellence (CoE) leaders, and cross-functional stakeholders to understand business priorities and align services within this team to meet organizational needs

Responsibilities


•    Lead regional HR Operations team activities

•    Ensure a strong functional team through effective recruiting, training, coaching, team building, recognition, performance management, development, and succession planning

•    Interview and hire new team members

•    Provide performance-related feedback and guidance

•    Resolve team performance-related issues

•    Drive individual development plans

•    Drive engagement and recognition activity plans

•    Ensure business continuity and succession plans

•    Monitor team performance and objectives

•    Supervise Regional HR Operations Advisors' daily activities

•    Serve as the final escalation point for customer calls and inquiries

•    Triage and resolve escalated Tier 1, Tier 2, and Tier 3 requests as needed

•    Publish monthly executive dashboards/KPI metric reporting

•    Ensure all audit and compliance activities and requests are adhered to for the region

•    Proactively manage relationships with other key functional areas including Payroll, Finance, HRIS, HRBPs, and IT

•    Liaison with external payroll and benefit vendors as needed

•    Serve as an SME on HR Projects and improvements as needed, including UAT and requirements gathering

•    Consult and implement regional integration activities for mergers and acquisitions

•    Monitor SLA compliance

Qualifications


•    Experience managing a high-performing operational team

•    Proven track record of exceptional customer experience

•    Strong problem-solving mindset

•    Excellent verbal and written communication skills

•    Strong interpersonal skills and ability to build relationships quickly

•    Use strong judgment, knowledge, and experience to make sound decisions

•    Ability to work independently and efficiently and demonstrate initiative and resourcefulness as a self-starter

•    Extensive knowledge of Human Resources operations and policies and a strong understanding of local statutory regulations as they pertain to HR in the APAC region

•    Strong management reporting tracking and presentation

•    Written and verbal skills to make data driven decision

•    Demonstrate the ability to identify patterns/gaps in behavior and processes and propose/identify solutions proactively

•    Process documentation and document organizational skills

Experience Required

•    Bachelor's Degree in Human Resources or related field

•    Minimum four years relevant experience in an HR Operations team

•    Minimum one year supervisory experience

•    Process improvement certification or experience

•    Advanced knowledge of relevant HR systems, applications, or tools

•    Advanced MS Office knowledge


  • HR Shared Services

    3 days ago

    Hyderabad, Telangana, India ElevarSoC Technologies Full time ₹ 2,16,720 - ₹ 4,37,040 per year

    Hello Connections,Greetings from ElevarSoCWe are hiring for HR Shared Service Position with 2-4 Years of Experience for Hyderabad location.Apply NowImmediate / 2 weeks preferredBelow the jd2-4 Years Shared service experience preferably in a HR shared service environment, and/or a college degree with a preferred major in Human Resources, Communications or...

  • HR manager

    1 day ago

    Hyderabad, Telangana, India Job Hub Hr Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company OverviewJob Hub Hr is a leading player in the Staffing and Recruitment ecosystem, known as the best recruitment agency in Bangalore. Specializing in staffing, recruitment, and job consultancy, we are passionate about combining organizations with intelligent technology investments and helping talented people reach their true potential. Headquartered...

  • Manager -HR Services

    2 weeks ago

    Hyderabad, Telangana, India Schneider Electric Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Primary interface to Business, Employees, Line Managers and HRBP to facilitate HR Services Delivery at a Factory Location.Captures time and absence tracking and leave management.Performs employees' payroll processes by integrating all contractual and variable elements related to location(s) in compliance with local law, regulations and collective agreements...

  • Manager -HR Services

    2 weeks ago

    Hyderabad, Telangana, India Schneider Electric Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Primary interface to Business, Employees, Line Managers and HRBP to facilitate HR Services Delivery at a Factory Location.Captures time and absence tracking and leave management.Performs employees' payroll processes by integrating all contractual and variable elements related to location(s) in compliance with local law, regulations and collective agreements...

  • Lead HR Business Partner

    2 weeks ago

    Hyderabad, Telangana, India Providence Global Center Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    About ProvidenceProvidence, one of the US's largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, 'Health for a better world', Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and...

  • Call Center Executive

    1 day ago

    Hyderabad, Telangana, India Ferty9 Fertility Center Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job descriptionFERTY9 FERTILITY CENTER, SECUNDERABADBRANCH IS LOOKING FOR CUSTOMER CARE EXECUTIVEJob Location: SECUNDERABAD, TELENGANA.Experience required: 2 – 3 yrs of relevant experienceEducational Qualification: ANY DEGREEPreferred Male & Female CandidatesJob Summary:We are looking for Male & female call center agents with strong communication skills...

  • Service Manager

    1 day ago

    Hyderabad, Telangana, India Gamut HR Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company OverviewGamut HR Solutions, based in Hyderabad, strives to connect candidates with suitable job opportunities. With a team of 2-10 employees, the company is geared towards delivering personalized recruitment services and support to job seekers and businesses alike. Learn more about us at Gamut HR Solutions.Job OverviewGamut HR Solutions is looking...

  • Manager HR Knowledge Management

    2 weeks ago

    Hyderabad, Telangana, India Amgen Inc Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    The Manager HR Knowledge Management i s a driver of the global HR knowledge ecosystem, responsible for executing the vision for how HR knowledge is created, maintained, and delivered across the organization. This role leads initiatives to enhance our digital knowledge platforms, optimize content maintenance, and embed a culture of self-service and...

  • HR Manager

    5 days ago

    Hyderabad, Telangana, India Stolt-Nielsen Limited Full time ₹ 5,00,000 - ₹ 20,00,000 per year

    Job DescriptionDoes working in the fast-paced world of liquid logistics appeal to you? Are you interested in working for a company that also happens to be the world's largest producer of sustainably farmed turbot and sole? Join us as an HR Manager.In this dynamic role as an HR Manager, you will be at the forefront of managing the HR department to ensure the...

  • HR Manager

    23 hours ago

    Hyderabad, Telangana, India Stolt-Nielsen Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionDoes working in the fast-paced world of liquid logistics appeal to you? Are you interested in working for a company that also happens to be the world's largest producer of sustainably farmed turbot and sole? Join us as an HR Manager.In this dynamic role as an HR Manager, you will be at the forefront of managing the HR department to ensure the...