Technical Delivery Manager

Bangalore, Karnataka, India

AXA XL is creating a new delivery model based on agile principles and a new vendor model to enable more efficient technology delivery with the business fully embedded in what we deliver. This Digital Factory will first deliver new capabilities for Fusion Transformation and then expand to other capabilities within Global Technology (GT). As a Technical Delivery Manager, you will play a critical role in managing and supporting the Insurance Workbench application—a strategic platform that combines Underwriting Workbench, Global CRM, and Claims. This position requires effective Salesforce expertise, leadership in application support (L2 and L3), and program management skills to drive governance and strategic initiatives. You will collaborate closely with the Platform Lead to execute the Insurance Workbench roadmap and explore emerging capabilities such as Data Cloud and AI.

What You'll Be DOING
What will your essential responsibilities include?

• Insurance Workbench (Underwriting Workbench, Global CRM, and Claims) & Application Support: End-to-end support for Insurance Workbench, including managing licensing, vendor relationships (Salesforce and professional services), and application-level requests. Oversee L2 and L3 support operations with a 24x5 engineering team to ensure platform stability and timely incident resolution.
• Governance & Program Management: Act as program manager for governance forums (Platform Governance, Release Governance, Quality Assurance Governance). Track and manage actions from governance meetings and strategic initiatives. Collaborate with the Platform Lead on roadmap planning and execution for Insurance Workbench.
• Security & Compliance: Support on SSO, certificates, backup & recovery, and key encryption issues. User Access Management: Onboard privileged users to CyberArk and non-privileged users to Aveksa. Rotate service/integration account credentials every 60 days and store them in CyberArk Safe. Credential Automation: Conduct proof of concept using Azure Key Vault for automated credential rotation. Support penetration testing requirements. Maintain compliance with relevant regulations and company policies.
• Performance Monitoring & Optimization: Monitor transactions and performance with Dynatrace, including event monitoring, notifications, and error logging. Optimize Salesforce platform for performance, security, and audit.
• Innovation & Emerging Tech: Explore and implement Salesforce AI capabilities and Data Cloud solutions. Support proof-of-concepts for advanced automation and credential management.
• Salesforce Administration & Development: Customize Salesforce: Create and manage custom objects, fields, workflows, and validation rules. Manage user accounts, profiles, and permission sets, ensuring optimal access levels and security settings. Import, export, and maintain data within Salesforce, conducting cleanup and deduplication when necessary. Implement findings to enhance performance and security. Implement and maintain automated deployment pipelines for Salesforce applications. Automation Processes: Develop and maintain automation using Process Builder, Workflow Rules, and Flow.
• Collaboration & Training: Work with IT teams to integrate Salesforce with other business systems. Provide user support and training to ensure effective platform utilization. Create and maintain reports and dashboards for actionable insights.
• Documentation: Maintain detailed records of configuration changes, customizations, and user guides.

You will report to Platform Lead.

What You Will BRING
We're looking for someone who has these abilities and skills:

Required Skills And Abilities

• Robust understanding of Salesforce, including experience with Sales Cloud, Service Cloud, or other Salesforce products.
• Salesforce Administrator certification is often required or highly recommended.
• Proficiency in using Salesforce tools and features, with familiarity in data management, database concepts, and reporting.
• In-depth knowledge of Salesforce architecture, components, and deployment mechanisms.
• Understanding of Salesforce security features and best practices.
• Ability to analyze complex business processes and design solutions within Salesforce.
• Excellent communication skills for collaboration, understanding requirements, and providing effective training and support.
• Project management skills for handling Salesforce implementations, upgrades, and integrations.
• Senior-level experience in Salesforce Administration and Development.
• Salesforce Administrator and Developer certifications.
• Proven experience managing application support teams (L2/L3) and large-scale platforms.
• Robust program management skills with experience in governance forums and strategic planning.
• Technical proficiency in Dynatrace, CommVault, Shield Encryption, Azure Key Vault, CyberArk, and SSO.

Desired Skills And Abilities

• Attention to detail to maintain data accuracy and system integrity.
• Ability to troubleshoot and resolve technical issues, collaborating with Salesforce support when necessary.
• Collaborative attitude to work with different teams and departments.
• Stay up-to-date with new Salesforce features and best practices.
• Excellent communication and stakeholder management skills.
• Ability to integrate cross-functional teams and drive change.
• Effective planning and organizational skills with attention to detail.
• Collaborative mindset and adaptability to evolving strategies and technologies.

Who WE are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at AXA XL is an Equal Opportunity Employer.

Total Rewards
AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see