Technical Operations Manager

3 days ago


Bengaluru, India Publicis Global Delivery (PGD) Full time

We are looking for a Team Operations Manager to support our Maintenance team by ensuring smooth day-to-day operations. The ideal candidate will have strong coordination skills, experience managing team capacity and workload, and the ability to track performance metrics and operational workflows.Key ResponsibilitiesResource & Operations Management- Track team capacity, workload, and resource allocation.- Maintain records of availability, leave, and public holidays.- Ensure balanced task distribution and timely delivery.- Identify and address resource gaps.Performance Tracking & Reporting- Consolidate updates and prepare weekly/monthly reports.- Track efficiency metrics such as SLA adherence and resolution time.- Highlight risks, blockers, and performance trends.Operational Support- Assist engineers with administrative and coordination-related issues.- Support communication within the team and across departments.- Ensure transparency in daily operations.Continuous Improvement- Recommend improvements in reporting, communication, and workload management.- Contribute to enhancing overall team efficiency.Skills & Qualifications- 3+ years of experience in operations, team coordination, or resource management.- Experience in technical or engineering environments (software, data, or infrastructure preferred).- Strong hands-on experience with JIRA (dashboards, reports, workflows).- Familiarity with Confluence, Excel, and reporting tools.- Understanding of web scraping or data acquisition is a plus.- Excellent communication, problem-solving, and coordination skills.- High attention to detail and ability to manage multiple priorities.- Exposure to Agile or ITIL practices is preferred.



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