Desktop Support Executive

2 weeks ago

Chennai, Tamil Nadu, India Hire Reactor Com Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Overview:

We are looking for a dedicated Desktop Support Executive to provide technical support for desktop hardware, software, and system troubleshooting. The ideal candidate will have experience in diagnosing and resolving hardware/software issues, ensuring minimal disruption to the productivity of end-users. You will be responsible for supporting both hardware and software components of desktop systems while maintaining high customer service standards.

Key Responsibilities:

  • Hardware Support: Provide technical support for desktop hardware, including laptops, desktops, monitors, printers, and peripherals.
  • Software Installation & Configuration: Install and configure operating systems (Windows, Mac OS) and software applications, ensuring proper setup of security software and productivity tools.
  • System Troubleshooting: Diagnose and resolve system issues, including crashes, slow performance, software conflicts, or missing drivers.
  • System Security & Updates: Ensure antivirus software is installed and security patches are up to date. Perform routine system maintenance to optimize performance.
  • Employee Support & Training: Assist employees with desktop issues and offer training on software usage and best practices.

Skills:

  • Strong troubleshooting skills in hardware diagnostics and OS-related issues.
  • Familiarity with network configuration and support.
  • Ability to provide remote support and communicate effectively with non-technical users.
  • Experience with HRIS platforms like HHUB (a plus).
  • Ability to manage multiple support tickets efficiently.

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