DGM- Transformation/PEX- Capital Markets
3 days ago
Designation DGM Process Excellence – Black Belt/MBB
Domain - Capital Markets
Business Unit BFS
Reports to GM/Director
Job Description
• Identifies apt processes for Automation, Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
• Lead Automation program plan to deliver requirements fitting in to the overall program plan and drive UAT and go-live in an identified account
• Drive realization of target FTE benefit, Business impacts
• Drive assessment to build a validated line of sight for automation in conjunction with operations and customers
• Use of statistical models and forecasting techniques to forecast or predict volumes, capacity, customer behavior, Customer journey
• Data aggregation and data mining techniques which help provide insights into past data in the form of dashboards, reports, etc.
• Oversee project execution on multiple projects and take action in case of slippages
• People management – supervise project team
• Manage client expectations on overall project delivery
• Review key deliverables before they are presented to the client
• Both formal and informal coaching of team(s) – both client and internal
• Lead proposal creation including effort estimates for project work
• Lead pre-sales and post-sales support
• Lead development of domain collaterals
Experience
• 13+ years
Certification Black Belt Certification
Industry Type BPO/Digital Operations
Education UG - Any Graduate - Any Specialization PG - Any Postgraduate
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