Senior Product Associate

JOB DESCRIPTION

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Connected Commerce, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job Responsibilities

• Engages with cross-functional teams (including software engineering, architecture, and Quality Assurance) to advance the product's vision and strategy, ensuring customer needs are satisfied.
• Assess, understand and measure customer need and value drivers; Leverages data analytics and deep customer journey knowledge to win market share and increase adoption by delivering new and enhanced products
• Executes in accordance with the direction from leadership by setting priorities and providing a strategic and tactical vision for the team; Trusted partner to the business and driving solutions through influence.
• Prioritizes work for delivery teams relative to product roadmap; Creates user stories, requirements and acceptance criteria; Demos the product to key stakeholders and customers
• Works with product marketing to drive awareness and adoption of the product

Required qualifications, capabilities and skills

• 6+ years of work experience Product Management along Working knowledge of product management techniques (e.g., product strategy development, customer engagement)
• Knowledge of process modelling techniques (e.g., value stream mapping)
• Up-to-date knowledge of technology standards, industry trends, and emerging technologies
• Basic understanding of financial management, such as investment processes, business case development, cost and recovery models
• Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers
• Experience in managing agile, cross-functional teams, often through influence (i.e., not direct oversight)
• Clearly and succinctly organize concepts into an actionable path that delivers progress
• Comfortable with a high degree of autonomy and making decisions with ambiguous information
• Agile Experience with tools such as Jira and understanding of Backlog Prioritization Techniques
• Hands on Experience of Functional Design Documentation including Business Use Cases, PRDs and Business Requirements formulation
• Proven experience of building strong, cohesive partnerships with the business, operations, technology and other key stakeholders

Preferred qualifications, capabilities and skills

• Experience in banking or financial domain

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.