Infra Operations Lead
1 day ago
Skill Infra Operations Lead/ Datacenter Lead
Exp 8 14 Yrs
Location Gurgaon, Sector 20 , DLF IT Park
Required Skills:--
- Experience with Data center management, build and migrations
- Experience with
VMware/Windows/flavors of Linux
- Strong understanding of
Storage and Network concepts
- Strong understanding of automation concept
- Knowledge on Cloud (AWS/GCP/Azure)
Minimum 10 years of experience in Infrastructure Service Delivery
About The Role :
- Providing project planning and management for established initiatives
- Ensure ITIL processes are implemented for success and consistency good working knowledge of Incident, problem, change, release management processes
- Coordinate with various departments to work together according to business process requirements
- Analyze, plan, and develop requirements and standards in reference to scheduled projects
- Hold regular technical team and customer meetings to determine progress and address any questions or challenges regarding projects
- Determine and define clear deliverables, roles and responsibilities for team members required for specific projects or initiatives
- Act as a point of contact for the Operational escalations, discuss and plan to resolve Issues.
- Drive all the Infrastructure Initiatives and coordinate with all the other departments to meet the timelines
- Coordinate with onsite team to execute and track all the projects and Operations as well.
- Identifying customer needs and overseeing service delivery within the business context.
- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Build metrics and present to the management
- Monitor all critical matters and ensure compliance to guideline to achieve all goals
- Identify new opportunities and help to grow the account.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Ability to work under stringent SLA driven environment.
- Co ordinating with all tracks and ensure the service delivery as agreed with customer.
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