Manager - Insurance Operations & Litigation (S5)

About the Team
The SBO Operations team at Navi is the engine that powers our internal execution. By
managing and optimizing key processes across functions, the team ensures that every
part of the business runs smoothly and efficiently. Their work forms the backbone of
Navi's  ability  to  consistently  deliver  high-quality  products  and  services  at
scale—enabling speed, accuracy, and reliability across customer journeys and internal
workflows.
About the Role
As  we  continue  to  grow,  we  are  looking  for  a  Team  Leader  to  join  our  Business
Operation  teams  overseeing  Litigation  charter  and  play  a  pivotal  role  in  managing
complex legal matters and ensuring operational excellence.
As the Team Leader for Insurance Operations & Litigation, you will be responsible for
managing Health Claims Ombudsman cases & other litigation matters. You will ensure
compliance with legal and regulatory standards, collaborate with internal and external
stakeholders, and optimize day-to-day operations. Additionally, you will contribute to
insurance  operations,  including  policy  management,  customer  service,  and
administrative support.
What We Expect From You  ● Case & Litigation Management: Manage insurance disputes referred to the Ombudsman & any legal forum, ensuring compliance with regulatory timelines. Represent the company in hearings, preparing legal documents (SCNs, responses, etc.) and presenting arguments.  ● Legal & Strategic Guidance: Provide legal advice on Ombudsman-related matters and collaborate with internal teams (Claims, Legal, Compliance) for accurate case handling.  ● Compliance & Reporting: Ensure adherence to legal and regulatory standards, ` staying informed about industry regulations. Generate reports on policy issuance, cancellations, and renewals, providing insights into operational performance and KPIs.  ● Data Management: Maintain comprehensive & accurate records of policyholders, claims, litigation particulars and underwriting data for informed decision-making.  ● Process Improvement: Suggest and implement process improvements to streamline case handling, documentation, and communication and win rates.  ● Team Management & Collaboration: Work closely with internal teams such as Claims, Legal, and Compliance to ensure smooth operations and resolve any issues efficiently. Provide support and guidance to team members, ensuring that the team is operating effectively and meeting performance goals. 
Must Haves  ● Education: Graduate in any discipline (Law degree preferred).  ● Proven experience in operations, insurance litigation, Ombudsman cases, or similar legal roles.  ● Familiarity with regulatory bodies like the Insurance Ombudsman is desirable.  ● Proficient in MS Office tools (Excel, Word, Outlook) for data collation and analysis.  ● Strong problem-solving and analytical skills to assess information and draw logical conclusions.  ● Excellent communication, negotiation, and presentation abilities.  ● Organized and proactive, with the ability to manage multiple cases and deadlines effectively.  ● Creative, solution-oriented mindset with strategic thinking capabilities.

Inside Navi
We  are  shaping the future of financial services for a billion Indians through products
that  are  simple,  accessible,  and  affordable.  From  Personal  &  Home  Loans  to  UPI,
Insurance, Mutual Funds, and Gold — we're building tech-first solutions that work at
scale, with a strong customer-first approach.  

Founded  by  Sachin  Bansal  &  Ankit  Agarwal  in  2018,  we  are  one  of  India's
fastest-growing financial services organizations. But we're just getting started
Our Culture
The Navi DNA  
Ambition. Perseverance. Self-awareness. Ownership. Integrity.
We're looking for people who dream big when it comes to innovation. At Navi, you'll be
empowered  with  the  right  mechanisms  to  work  in  a  dynamic  team  that  builds and
improves  innovative  solutions.  If  you're  driven to deliver real value to customers, no
matter the challenge, this is the place for you.
We chase excellence by uplifting each other—and that starts with every one of us.

Why You'll Thrive at Navi
At Navi, it's about how you think, build, and grow. You'll thrive here if:
●  You're impact-driven : You take ownership, build boldly, and care about making
a real difference.
●  You strive for excellence : Good isn't good enough. You bring focus, precision,
and a passion for quality.
●  You  embrace  change  :  You  adapt  quickly,  move  fast,  and  always  put  the
customer first.

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