Front Office
2 days ago
We are looking for a highly skilled and experienced Front Office - Guest Service Associate to join our team. The ideal candidate will have excellent communication skills and be able to provide top-notch guest service.
Roles and Responsibility
- Manage front office operations, including handling guest inquiries and resolving issues professionally.
- Provide exceptional customer service by responding promptly to guests' needs and concerns.
- Maintain accurate records of guest interactions, transactions, and preferences.
- Collaborate with other departments to ensure seamless guest experiences.
- Develop and implement effective strategies to enhance guest satisfaction and loyalty.
- Stay updated on industry trends and best practices in hospitality to continuously improve services.
Job Requirements
- Proven experience in front office operations, preferably in the hospitality industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Strong knowledge of hotel management systems and software applications.
- Familiarity with guest relationship management principles and practices.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
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