Front Office Associate

12 hours ago

Tirupati, India IHCL Full time

Job Responsibilities
- Extend and ensure warm and courteous service to all the guests.
- Be informed on the daily room position.
- Have detailed information regarding arrivals, their room requirements and expected departures of the day.
- Check on VIP reservations for the day and issue VIP amenities voucher for fruits, flowers and beverages, etc., in consultation with the Duty Manager.
- Greet all guests and address them by name whenever you see them and ensure all required details like date of departure, address and mode of payment, etc., are filled-in properly on the registration card.
- Ensure that a good ready room according to guest preference is allotted to the guest and ensure the registration card with the correct rate is given to all guests during check-in.
- Ensure that every guest has a smooth and quick check-in as per the brand standards.
- Ensure all the complaints from the guests are handled delicately and informed to the Duty Manager.
- Cross check Housekeeping occupancy report and inform the Duty Manager about discrepancies.
- Feed in the data collected from the guest through the registration card/business card in the PMS and update guest profiles on a regular basis.
- Sell higher priced rooms to the guest by skillful salesmanship (upselling).
- Handle scanty baggage guests very carefully and keep the Bell Desk, Housekeeping and Security departments informed about any suspicious incidents.
- Know the Hotel and the City well in order to respond to guest queries.
- Ensure that all guest/internal correspondence is filed and maintained systematically.
- Ensure all messages are transmitted in time and also that messages are sent to the guests with regard to any requests from them.
- Processing cash or credit card payments.
- Keep information aids like time tables, road maps, Hotel guide, etc., handy for guest usage.
- Ensure that the log book is read and signed every day before the shifts.
- Assist the telephone operator whenever required.
- Check for the numbers on the registration cards.Take room occupancy report / occupancy statistics / discrepancy reports and daily statistics.
- Maintain TDH list and company statistics list.
- Ensure proper preparatory work is done to facilitate the next day’s work schedule.Check for any messages and attach to corresponding registration cards, check on airport transfers list and make special group folders in case of expected group check-ins.
- Ensure that all wake-calls and accompanying breakfast orders are communicated promptly to the telephones and room service departments.
- Ensure to be familiar with the hotel lay out, fire exits and elevator locations.
- Report any equipment malfunction, emergency situations or suspicious persons to the immediate supervisor.
- Adhere to the principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanliness, Health, Storage etc. as applicable to the area of your work place.

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