Branch Collection Executive

5 days ago

Chennai Vellore, India Hiranandani Financial Services Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Responsible for timely recovery of EMI dues and outstanding amounts from business loan customers.
  • Follow-up through phone calls, field visits, and legal reminders as needed.
  • Maintain regular contact with delinquent borrowers.
  • Understand customer financial challenges and negotiate payment plans if required.
  • Conduct field visits to customers' business locations or residences.
  • Trace absconding or non-contactable borrowers using available data and leads.
  • Maintain daily reports of collection efforts and payment updates.
  • Collaborate with credit, sales, and legal departments to address complex default cases.
  • Escalate high-risk accounts for legal or repossession actions, if necessary.
  • Maintain accurate and updated records of collections, communications, and repayment commitments.
  • Educate borrowers on the impact of non-payment.
  • Work on settlement proposals or restructuring of loans in coordination with the credit team.

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