Product Owner Salesforce

23 hours ago

Hyderabad, Telangana, India Cybyrotek Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role: Product Owner Salesforce

Exp: 5+ Years

Location: Remote

Rate: LPM

Liasoning with key market operation SPoCs & tech leads regarding their omnichannel, Customer Data Platform & Customer 360 needs

Defining features & functionalities in line with Omnichannel products/solutions architecture & capabilities

Understanding business needs, processes and priorities of key markets and bring tech-innovations from within & outside (industry) for business value delivery

Developing and managing the product functionalities and be accountable for on-time & quality delivery of new enhancements in Omnichannel space (including coordinating with PO of individual channel)

Be the go-to knowledge partner & advisor to Omnichannel community in business/markets & local IT SHMs

Ensure standardization of applications by promoting shared processes, product governance, data harmonization and architectural compliance where possible.

Continuous improvement & optimization

Aligning with other functional area leads and regional leads as well as Services & Support and

Infrastructure teams to ensure consistency in key areas of service and delivery

*Skills and Capabilities*

Salesforce, Marketing Cloud, Customer Data Platform, Customer 360 and associated solutions

Strong oral and written communication skills

Self-driven and strong bias for action

Ability to identify strategic solutions to business problems

Ability to understand pharma sales/field business process & operations

Ability to work independently, balance multiple priorities and stakeholders while meeting

deadlines

Good interpersonal skills, analytical and problem-solving skills

Experience Requirements

5+ years' experience in relevant tech (Salesforce marketing Cloud, Veeva, Customer Data

Platform & Customer 360)

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