Production Support Engineering LMTS

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Job Category

Software Engineering

Job Details

About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Salesforce is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile, and cloud technologies that help companies revolutionize the way they sell, service, market, and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For.

The CRM Database Sustaining Engineering Team deploys and manages some of the largest and most trusted databases in the world. Our customers rely on us to keep their data safe and highly available.

Check out our "We are Salesforce Engineering" video below

We are Salesforce Engineering

About The Position
As a
Database Cloud Engineer
, you will play that kind of mission-critical role in ensuring the reliability, scalability, and performance of Salesforce's vast cloud database infrastructure. You'll help power the backbone of one of the largest SaaS platforms in the world.

We're looking for engineers who bring a DevOps mindset and deep database expertise to architect and operate resilient, secure, and performant database environments across public cloud platforms (AWS, GCP). You'll collaborate across systems, storage, networking, and applications to deliver cloud-native reliability solutions at massive scale.

The CRM Database Sustaining Engineering team is a fast-paced, dynamic, global team delivering and supporting databases & its cloud infrastructure to meet the substantial growth needs of the business. In this role, you will collaborate with other Application, Systems, Network, Database, Storage and other infrastructure Engineering teams in delivering innovative solutions in an agile, dynamic environment. You will be part of the Global Team and engage in 24*7 support responsibility within Europe. Being part of a global team, you will need to occasionally be flexible in your working hours to be in sync globally. You will also be investing yourself into Salesforce cloud database running on cutting edge cloud technology & responsible for its reliability.

Job Requirements

• Bachelors in Computer Science or Engineering, or equivalent experience.
• A minimum of 8+ years of experience as a Database Engineer, or similar role is required.
• Expertise in Database and SQL performance tuning in one of the relational database.
• Knowledge and hands on experience with Postgres database is a plus
• Broad and deep knowledge of at least 2 relational databases, including Oracle, PostgreSQL & MySQL.
• Working knowledge of cloud platforms (such as AWS or GCP) is highly desirable and considered a strong asset.
• Experience with related cloud technologies: Docker, Spinnaker, Terraform, Helm, Jenkins, GIT, etc. Exposure to zookeeper fundamentals & Kubernetes is highly desirable.
• Working knowledge of SQL and at least one procedural language such as Python, Go, or Java, along with a basic understanding of C. A solid understanding of coding is highly preferred.
• Excellent problem-solving skills and Experienced with Production Incident Management / Root Cause analysis.
• Experience with mission critical distributed systems service, including supporting Database Production Infrastructure with 24x7x365 support responsibilities.
• Exposure to a fast pace environment with a large scale cloud infrastructure setup.
• Excellent speaking-listening-writing skills, attention to detail, proactive self-starter.

Preferred Qualification

• Hands-on DevOps experience including CI/CD pipelines and container orchestration (Kubernetes, EKS/GKE).
• Cloud-native DevOps experience (CI/CD, EKS/GKE, cloud deployments).
• Familiarity with distributed coordination systems like Apache Zookeeper.
• Deep understanding of distributed systems, availability design patterns, and database internals.
• Monitoring and alerting expertise using Grafana, Argus, or similar tools.
• Automation experience with tools like Spinnaker, Helm, and Infrastructure as Code frameworks.
• Ability to drive technical projects from idea to execution with minimal supervision.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.