Sales Engineer

17 hours ago

Ahmedabad Gujarat India Middleware Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Position: Customer Success/Sales Engineer (Cloud Observability)CompanyDescription:Middleware is a fast -growing and well -fundedstartup with a mission to help organizations gain insights and visibility intotheir complex systems and applications. Our observability platform is designedto provide real -time monitoring and alerting capabilities alongside advancedanalytics and reporting tools. We are passionate about delivering a world -classcost -effective product and providing exceptional customer service. We arelooking for talented individuals who share our values and vision to join ourteam. Aboutthe role:As a Customer Success Engineer you will be thebridge between our customers and our platform, ensuring they have a seamlessand successful experience throughout their journey. You will collaborateclosely with our sales, product, and engineering teams to provide technicalexpertise and support that drives customer satisfaction and loyalty. RequirementsKey responsibilities include:  Technical Success and Solutions: Serve as the primary technical point of contact for strategic accounts, designing future proof solutions and growth strategies.Customer Onboarding: Guide customers through the onboarding process, assisting with platform setup, integration, and training to ensure a smooth adoption.Proactive Monitoring: Monitor customer accounts for potential issues and proactively address any technical challenges to optimize their experience.Technical Troubleshooting: Diagnose and resolve complex technical issues, working closely with the engineering team to ensure prompt resolution.Product Knowledge and Training: Develop a deep understanding of our platform and keep up -to -date with the latest features and enhancements. Conduct training sessions and write comprehensive technical documents for customers to maximize their product utilization.Customer Feedback and Advocacy: Actively gather feedback from customers, sharing insights with the product team to drive continuous improvement. Be a customer advocate within the company.Renewalsand Upsells: Collaborate with thesales team to identify upsell opportunities and act as the technical expertwhen required throughout the renewal process Requirements: Minimum 3+ years in a hands -ontechnical role in the Cloud SaaS or observability space as a Support Engineer,Software Engineer, Sales Engineer, or Technical Success Manager Minimum 2+ years in a customerfacing role focused on troubleshooting and solution delivery Strong technical background withintimate knowledge of cloud architectures, containers, applications, andobservability tools Excellent written and verbalcommunication skills, with experience translating complex technical topics tonon -technical audiences Proven ability to accuratelydiagnose and resolve technical issues (bugs, error messages, etc) efficientlyand effectively A passion for deliveringexceptional customer experiences and driving customer success Ability to work collaborativelyacross cross -functional teams to achieve common goals Thrive in a fast -paced startupenvironment, comfortable adapting quickly to changing priorities 

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