Dc Manager

23 hours ago

Kolkata, West Bengal, India Nxtra Data Full time ₹ 6,00,000 - ₹ 18,00,000 per year

DC Manager

Function: DC Operations

Location:Kolkata

Purpose of the Role

The Deputy General Manager (DGM) Data Center Operations will be accountable for strategic and operational management of data center infrastructure across multiple locations. This includes ensuring continuous availability, safety, compliance, capacity planning, cost efficiency, and delivery of services as per SLA commitments. The DGM will be the key escalation point and a strategic partner to the leadership team, driving operational excellence, standardization, and innovation across the DC operations.

Key Responsibilities (Deliverables)

  1. Strategic Leadership & Operations Oversight:

    Lead and oversee day-to-day operations across shifts and multiple sites, ensuring end-to-end responsibility for DC uptime, reliability, and compliance. Serve as SPOC for critical escalations and cross-functional coordination.
  2. Service Delivery & SLA Governance:

    Ensure adherence to SLAs and KPIs across all data center operations including incident response, RCA management, CAPA implementation, and stakeholder communication.
  3. Asset Lifecycle & Capacity Planning:

    Oversee asset lifecycle management, warranty tracking, AMC governance, and capacity planning to ensure alignment with business growth and redundancy requirements.
  4. Preventive Maintenance & Vendor Governance:

    Drive 100% PPM compliance with OEMs and internal schedules. Implement robust vendor management practices including performance reviews, SLA adherence, safety compliance, and cost control.
  5. Audit, Compliance & Risk Management:

    Ensure 100% compliance with all statutory, safety, and audit requirements (internal and external). Oversee certifications, DR readiness, HSE practices, and risk assessments.
  6. Budgeting, Forecasting & Energy Management:

    Drive operational cost efficiency, monitor energy consumption trends, and lead initiatives for sustainability and optimal resource usage.
  7. BCP/DR & Security Oversight:

    Ensure business continuity and disaster recovery plans are in place, tested, and updated. Oversee physical and logical security controls in coordination with security teams.
  8. Team Development & Cross-functional Collaboration:

    Mentor and manage DC operations teams across shifts. Collaborate with Customer Engineering, Projects, Compliance, and senior leadership for strategic alignment and customer satisfaction.

Key Competencies & Skills

  • Strong leadership and team management across distributed data center operations
  • In-depth technical expertise in electrical/mechanical systems: HT panels, UPS, PAC, Chillers, AHU, STP, HSD systems, etc.
  • Hands-on experience with IBMS, EMS, and DCIM systems
  • Incident & RCA management, BCP/DR planning, Risk & Compliance management
  • Vendor and contract management, negotiation, and SLA governance
  • Strong analytical, documentation, reporting, and presentation skills
  • Effective stakeholder management and communication

Educational Qualifications

  • Bachelor's Degree or Diploma in Electrical or Mechanical Engineering (mandatory)
  • Preferred: Post-graduate qualification in Operations Management or Facilities Management

Experience Required

  • Minimum 12-15 years of progressive experience in data center operations or critical facility management, with at least 3-5 years in a leadership role managing large-scale or multi-site operations.
  • Strong exposure to Tier III/IV DC operations and industry certifications preferred (e.g., Uptime Institute, ISO, ITIL, etc.)

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