Customer Service Assistant in microfinance company

2 days ago


Vidhyadhar Nagar Jaipur Rajasthan, India MARS AGRO BIOTECH PRIVATE LIMITED Full time ₹ 1,00,000 - ₹ 2,50,000 per year

We are looking for a Client Support Executive to join our growing microfinance organization. The ideal candidate will have 1–2 years of relevant experience in NBFCs, microfinance, or money lending companies, and a good understanding of financial products and customer service. Basic proficiency in MS Word, PowerPoint, and Excel is essential. Candidates with a background or knowledge in finance or banking will be preferred.

Preferred Qualifications:

  • Experience working in rural or semi-urban microfinance settings.
  • Understanding of basic loan cycle, collections, and credit assessment.
  • Knowledge of local languages (if applicable) for client interaction.
  • Familiarity with microfinance operations, lending processes, and documentation.

Key Responsibilities:

  • Handle customer queries and service requests via phone, in person, or electronically.
  • Maintain accurate records of client interactions, transactions, and follow-ups.
  • Assist in onboarding of new clients – documentation, KYC, and loan processing.
  • Guide customers about loan products, repayment schedules, and other financial services.
  • Coordinate for loan processing, collections, field officers
  • Data entry related to client servicing.
  • Maintain and update client data in MS Excel and internal CRM/software.
  • Prepare basic reports, presentations, and summaries for team or management using Word, Excel, and PowerPoint.
  • Help in recovery or collections support when required.
  • Ensure compliance with internal policies and regulatory guidelines (RBI/NBFC norms).

Job Types: Full-time, Permanent

Pay: ₹10, ₹25,000.00 per month

Work Location: In person


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