Customer Service Representative

7 days ago

Ashok Nagar Jaipur Rajasthan, India GET MARKETED Full time

As a Customer Service Representative, you will be the primary point of contact for our customers, providing timely assistance and resolving inquiries related to our IT and electronic products and services. You will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued clients.

**Key Responsibilities**:
**Customer Support**:

- Provide product information, technical assistance, and troubleshooting support to customers experiencing issues with our IT and electronic products.
- Address customer complaints or concerns promptly and escalate complex issues to the appropriate department for resolution.

**Order Processing**:

- Assist customers with placing orders, processing payments, and tracking shipments.
- Coordinate with the sales and logistics teams to ensure timely delivery of products and services to customers.
- Follow up with customers to confirm order details, delivery schedules, and satisfaction with their purchase.

**Technical Expertise**:

- Utilize your knowledge of IT and electronic products to assist customers with product selection, configuration, and usage.
- Stay updated with the latest technological advancements and product features to provide accurate information and recommendations to customers.

**Customer Relationship Management**:

- Build and maintain positive relationships with customers by demonstrating empathy, patience, and professionalism in every interaction.
- Proactively engage with customers to anticipate their needs, identify opportunities for upselling or cross-selling, and promote customer loyalty and retention.

**Documentation and Reporting**:

- Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system.
- Generate reports on customer service metrics, including response times, resolution rates, and customer satisfaction scores.
- Provide feedback to the management team on customer trends, issues, and areas for improvement.

**Requirements**:

- Prior experience in customer service or support roles within the IT or electronics industry.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds.
- Strong problem-solving abilities and technical aptitude to troubleshoot and resolve customer issues.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Application Question(s):

- What is your Current and Expected CTC?
- How soon you can join the Organisaion?

Work Location: In person

**Speak with the employer**

+91 9256922511

  • Customer Service Representative

    2 weeks ago

    Jaipur, Rajasthan, India AAIKA CREATIONS Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk...

  • Customer Service Representative

    6 days ago

    Jaipur, Rajasthan, India Champions Studio Full time

    **Job Opportunity**: Customer Service Representative **About Champions**:We are a premium kids club facility located in the vibrant city of Jaipur, where kids can not only have fun, but also learn, grow and develop in a safe and nurturing environment. At Champions, we believe that every child is a little champion in their own right and we are here to help...

  • Customer Service Representative

    4 hours ago

    Jaipur, Rajasthan, India TRIPPERSWAY PVT.LTD Full time

    **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...

  • Customer Service Representative

    4 hours ago

    Jaipur, Rajasthan, India Career canvas infotech solution Full time

    Position: Customer Service Representative (CSR) and Telesales (fluent in English) Location: vaishali nagar, Jaipur Qualification: Undergraduate/Graduate (Non-Technical Background) **Experience**: 6 months to 3.5 years **Salary**: Fresher: ₹14,800 (in-hand) Experienced: ₹23,000 (in-hand) Additional Benefits: ₹3,000 Attendance Bonus ₹3,800...

  • Customer Service Representative

    2 weeks ago

    Jaipur, Rajasthan, India Vertex Cosmos Solutions Full time

    **Job Summary**: As a Fintech Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers utilizing our financial technology products and services. You will be responsible for addressing inquiries, resolving issues, and providing exceptional customer support through various channels. **Key...

  • Customer Service Representative

    6 days ago

    Ashok Nagar, Jaipur, Rajasthan, India SRG Housing finance Ltd Full time

    **Responsibilities** - Answer Inbound Queries on call for customers. - Escalate unresolved issues to relevant department. - Follow up with the department and get resolution. - Inform the customer regarding resolution. - Drive Customer satisfaction and retention. **Requirements/Skills** - Proven track record of successfully achieving the sales quota. -...

  • Customer Service Representative

    2 weeks ago

    Nirman Nagar, Jaipur, Rajasthan, India MrRepair Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Summary:We are seeking a dynamic and customer-focused Customer Service Representative to handle inbound calls, assist customers with their inquiries, and proactively upsell relevant services. The ideal candidate will have excellent communication skills, a sales-oriented mindset, and the ability to provide outstanding customer experiences.Key...

  • Customer Service Representative

    3 days ago

    Ashok Nagar, Jaipur, Rajasthan, India SRG Housing Finance Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    ResponsibilitiesAnswer Inbound Queries on call for customers.Escalate unresolved issues to relevant department.Follow up with the department and get resolution.Inform the customer regarding resolution.Drive Customer satisfaction and retention.Requirements/SkillsFresher candidates can be selected basis the IQ and sales skills.Proven track record of...

  • Customer Service Representative

    7 days ago

    Jaipur, India Sappy Tech Solutions Full time

    **Job Overview for Customer Service Representative** We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to...

  • Csr - Customer Service Representative

    2 weeks ago

    Gopalpura, Jaipur, Rajasthan, India Huesfab Clothing Full time

    **Job Opening - Customer Support Representative (Huesfab)** **About Us**: Huesfab is a men’s clothing brand offering premium cotton shirts, kurtas, and more. We’re looking for a dedicated Customer Support Representative to handle **customer queries over calls and WhatsApp**. **Role & Responsibilities**: - Respond to customer queries on calls &...