Customer Service Representative

3 days ago

Ashok Nagar Jaipur Rajasthan, India GET MARKETED Full time

As a Customer Service Representative, you will be the primary point of contact for our customers, providing timely assistance and resolving inquiries related to our IT and electronic products and services. You will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued clients.

**Key Responsibilities**:
**Customer Support**:

- Provide product information, technical assistance, and troubleshooting support to customers experiencing issues with our IT and electronic products.
- Address customer complaints or concerns promptly and escalate complex issues to the appropriate department for resolution.

**Order Processing**:

- Assist customers with placing orders, processing payments, and tracking shipments.
- Coordinate with the sales and logistics teams to ensure timely delivery of products and services to customers.
- Follow up with customers to confirm order details, delivery schedules, and satisfaction with their purchase.

**Technical Expertise**:

- Utilize your knowledge of IT and electronic products to assist customers with product selection, configuration, and usage.
- Stay updated with the latest technological advancements and product features to provide accurate information and recommendations to customers.

**Customer Relationship Management**:

- Build and maintain positive relationships with customers by demonstrating empathy, patience, and professionalism in every interaction.
- Proactively engage with customers to anticipate their needs, identify opportunities for upselling or cross-selling, and promote customer loyalty and retention.

**Documentation and Reporting**:

- Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system.
- Generate reports on customer service metrics, including response times, resolution rates, and customer satisfaction scores.
- Provide feedback to the management team on customer trends, issues, and areas for improvement.

**Requirements**:

- Prior experience in customer service or support roles within the IT or electronics industry.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds.
- Strong problem-solving abilities and technical aptitude to troubleshoot and resolve customer issues.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.

**Salary**: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Application Question(s):

- What is your Current and Expected CTC?
- How soon you can join the Organisaion?

Work Location: In person

**Speak with the employer**

+91 9256922511

  • Customer Service Representative

    1 week ago

    Jaipur, Rajasthan, India AAIKA CREATIONS Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk...

  • Customer Service Representative

    2 weeks ago

    Jaipur, Rajasthan, India Glorious HR Services Full time

    This is a full-time on-site role for a Customer Service Representative located in Jaipur. The Customer Service Representative will be responsible for providing outstanding customer support, fostering positive customer experiences, and ensuring customer satisfaction. Other day-to-day tasks will include handling customer inquiries, complaints, and...

  • Customer Service Representative

    2 weeks ago

    Jaipur, Rajasthan, India Jobwalas placement services Full time

    A customer service representative **supports customers by providing helpful information, answering questions, and responding to complaints**. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 -...

  • Customer Service Representative

    2 weeks ago

    Mansarovar, Jaipur, Rajasthan, India GROW HOPES Full time

    Job Title: Customer Service Representative , Regular / Permanent, Fresher Location: Mansarovar Salary Range: ₹23,000.00 - ₹32,000.00 per month **Job Description**: As a Customer Service Executive, you will be the frontline representative providing top-notch customer service and support to our international clientele. Whether you're a seasoned...

  • Customer Service Representative

    2 weeks ago

    Mansarovar, Jaipur, Rajasthan, India GROW HOPES Full time

    Job Title: Customer Service Representative , Regular / Permanent, Fresher Location: Mansarovar Salary Range: ₹23,000.00 - ₹32,000.00 per month **Job Description**: As a Customer Service Executive, you will be the frontline representative providing top-notch customer service and support to our international clientele. Whether you're a seasoned...

  • Customer Service Representative

    6 days ago

    Jaipur, Rajasthan, India Star Hire Services Full time

    Urgent Requirement For Customer Service Representative Contact: +91 9057889279 Location: Jaipur (Rajasthan) Process - Chat/Voice Process, (Work From Office) Salary Slabs: - 15k to 25k CTC Shifts - Rotational Shifts, 24*7 5.5 Working Days **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health...

  • Customer Service Representative

    7 days ago

    Jaipur, Rajasthan, India Vertex Cosmos Solutions Full time

    **Job Summary**: As a Fintech Customer Service Representative, you will play a crucial role in ensuring a positive and seamless experience for our customers utilizing our financial technology products and services. You will be responsible for addressing inquiries, resolving issues, and providing exceptional customer support through various channels. **Key...

  • Customer Service Representative

    2 weeks ago

    Jaipur, Rajasthan, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Customer Service Representative

    6 days ago

    Mansarovar, Jaipur, Rajasthan, India Jaipur Rugs Full time

    **About Jaipur Rugs** Jaipur Rugs is a globally recognized social enterprise rooted in tradition and impact. Established in 1978 by Mr. Nand Kishore Chaudhary, the company connects over 40,000 rural artisans with international markets, exporting hand-knotted rugs to more than 60 countries. With a focus on kindness, dignity, and social equity, Jaipur Rugs...

  • Customer Service Representative

    3 days ago

    Jaipur, India Sappy Tech Solutions Full time

    **Job Overview for Customer Service Representative** We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to...